Information
Profile Experienced Sr Health Care Assistant seeking a challenging role in administrative role. Eager to utilize my extensive knowledge and skills in providing organizational, computer skills , while effectively collaborating with medical professionals., I am dedicated to making a positive impact on their overall well-being.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr Health care – Duty Leader
Murray Hallberg Retirement Village, AUCKLAND
08.2020 - Current
Maintained a high level of customer service standards and provided an exceptional customer experience
Welcomed and provided assistance to visitors in a friendly and courteous manner
Provided comprehensive patient care by administering medications, conducting medical procedures, and monitoring vital signs, ensuring optimal health outcomes for a caseload of 30+ individuals
Collaborated with a multidisciplinary team to develop and implement individualized care plans, resulting in improved patient satisfaction and adherence to treatment protocols
Demonstrated exceptional organizational skills in managing medical records, scheduling appointments, and coordinating medical tests and procedures, maintaining accurate and up-to-date documentation for efficient patient care
Mentored and trained junior healthcare assistants in best practices, fostering a supportive and collaborative work environment while promoting professional growth and development
Managing with medications and medical appointments
Assisting with personal cares
Led a team of healthcare professionals in providing efficient and compassionate patient care, ensuring adherence to medical protocols and maintaining a high standard of quality and safety
Developed and implemented innovative strategies to streamline administrative processes, resulting in increased efficiency and reduced patient wait times
Collaborated closely with physicians and nurses to accurately document patient information, update medical records, and facilitate smooth transitions of care
Proactively identified and addressed potential patient concerns, resolving issues promptly and effectively to ensure optimal patient satisfaction and experience.
Travel Consultant
Eco Travels, AUCKLAND, NEWZEALAND
09.2019 - 07.2021
Successfully managed the travel and accommodation needs for corporate clients
Developed strong working relationships with corporate clients to ensure the highest level of customer service
Proactively managed complex travel arrangements, including flights, hotel bookings, car rentals and visas
Give advice to passengers on travel or holiday plans, accommodation, transport, and places of interest
Prepare Itineraries, issue tickets and collect payments
Requirements as per their itinerary
Book accommodation, transport tours and cruises
Advice clients about passports, insurance and other documents required to travel.
COMMUNITY SUPPORT WORKER
Mt Tabor
06.2019 - 08.2020
Assisted clients in the community to enhance their safety and independence, promoting overall well-being
Arranging Appointments
Attending Appointments with residents
Attend Family meetings in facility
Facilitated a range of physical, recreational, social, and educational activities for clients
Served as a positive role model for clients, providing them with guidance and support
Ensured clients' safety by providing transportation services
Monitored clients' progress and well-being regularly to ensure their needs were met
Offered emotional support and feedback to clients, as well as their families and friends when necessary
Collaborated with a team to develop individualized activity plans tailored to each client's unique needs
Provided valuable input to management in program development and actively participated in program evaluations
Assisted clients with therapeutic rehabilitation activities under the guidance of Rehabilitation Therapists and CRD nurses.
Community Support Worker - ABI Brain Injury
Senate Nursing Bureau
10.2015 - 10.2019
Provide emotional Support
Helping Clients to learn new skills
Day 2 day Basis Duties ( Household chores, Administering medication , Shopping,Visiting Doctor/Appointments,Managing Finances.)
Family & Friends Meetings
Recorded and documented patients' temperature, pulse, and respiration
Ensured the maintenance of patients' comfort and dignity at all times
Ensured organization, tidiness, and well-stocked supplies in consultation rooms
Prepared patients for examinations
Supported the work of qualified nurses
Acted as a chaperone and escort for patients within the health center
Encouraged and promoted independent living for patients
Safeguarded patients' property and belongings.
Student Councilor
One Good Student
04.2009 - 06.2010
Planned and organized field trips and extra-curricular activities
Demonstrated strong interpersonal skills by building relationships with students and providing excellent customer service
Assisted with preparation of study materials and documents
Tracked and reported study progress, milestones, and metrics
Created and administered assessments to measure student progress
Developed and implemented strategies to increase student engagement
Developed and conducted assessment tools to evaluate student progress
Developed and implemented strategies to help students improve their English grammar, pronunciation, and writing skills for Competitive exams
Assisted students in navigating the English language and literature course requirements.
Insurance Agent
ICICI Lombard
02.2008 - 03.2009
Successfully achieved assigned targets while establishing and maintaining strong client and agent relationships
Demonstrated exceptional problem-solving skills by actively resolving issues and addressing client queries
Conducted regular meetings with agents, Lead Providers, and intermediaries to foster effective communication and collaboration
Maintained meticulous records of all meetings and interactions in a strategic and organized manner.
Education
Asst Radiograper - Radiology
India
Andhra Pradesh
03.2004
Skills
Social Perceptiveness
Supervision and leadership
Flexible and Adaptable
Critical Thinking
Team building
Certification
Certificates New Zealand Certificate in Health and Wellbeing
Level 4
Timeline
Sr Health care – Duty Leader
Murray Hallberg Retirement Village, AUCKLAND
08.2020 - Current
Travel Consultant
Eco Travels, AUCKLAND, NEWZEALAND
09.2019 - 07.2021
COMMUNITY SUPPORT WORKER
Mt Tabor
06.2019 - 08.2020
Community Support Worker - ABI Brain Injury
Senate Nursing Bureau
10.2015 - 10.2019
Student Councilor
One Good Student
04.2009 - 06.2010
Insurance Agent
ICICI Lombard
02.2008 - 03.2009
Asst Radiograper - Radiology
India
Certificates New Zealand Certificate in Health and Wellbeing
Level 4
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