Hyoeun Kim / Hailey
Albany,AUK
Summary
Adept at swiftly mastering café operations, I excelled at Starbucks Britomart by providing outstanding customer service and mastering POS systems. Fluent in English, Korean, and Chinese, I leveraged my linguistic skills to enhance customer interactions. My proactive approach and efficient time management ensured high standards of cleanliness and service efficiency, showcasing my ability to thrive in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Barista / Part-time Shifty
Starbucks Britomart
Auckland, AUK
03.2023 - 11.2024
- Quickly picked up various café operations, showing a strong ability to learn on the go.
- Delivered proactive and efficient service in a fast-paced franchise café, engaging with a diverse range of customers.
- Confidently learned POS operations and end-of-day reconciliation, ensuring smooth and accurate closing procedures.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Successfully trained new team members to maintain service standards.
Education
Bachelor of Science - Data Science
University of Auckland
Auckland, NZSkills
- POS operations
- Customer service
- Coffee brewing
- Time management
- Cash handling
- Menu memorization
- Conversant in Chinese and Korean
Languages
English
Professional
Chinese (Mandarin)
Professional
Korean
Native/ Bilingual
Affiliations
- Home Brewing Enthusiast – Enjoy experimenting with different brewing methods such as pour-over and espresso to deepen my understanding of coffee.
- Hospitality Volunteer – Assisted in local events by preparing drinks and engaging with customers, developing service and teamwork skills.
- Customer Service Experience – Enjoy engaging with people and creating positive experiences, whether through work or daily interactions.
Interests
- Love capturing aesthetic café interiors and beautifully crafted drinks
- Enjoy visiting local cafés to learn about different coffee styles and service techniques
- Enjoy experimenting with homemade baked goods that pair well with coffee
- Love trying different coffee beans and understanding their origins and flavor profiles
Timeline
Barista / Part-time Shifty
Starbucks Britomart
03.2023 - 11.2024
Bachelor of Science - Data Science
University of Auckland
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