Hyrum Beijerling
Hamilton,Frankton
Overview
12
12
years of professional experience
Work History
IT Systems Support Specialist, Level 1
Pacific Technology Solutions
05.2023 - Current
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Standard level 1 troubleshooting
- Managed accesses and permissions within servers via active directory
Customer Service Officer
Inland Revenue Department
01.2020 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
Subject Matter Expert
Inland Revenue Department
03.2019 - 01.2020
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Collaborated with management to identify and prioritize new development concepts.
- Monitored and tracked user progress to identify improvement opportunities.
Customer Service Officer
Inland Revenue Department
11.2011 - 03.2019
Education
Associate of Applied Science - Information Technology Technical Support
Waikato Institute of Technology
Hamilton, NZ03.2022
Timeline
IT Systems Support Specialist, Level 1
Pacific Technology Solutions
05.2023 - Current
Customer Service Officer
Inland Revenue Department
01.2020 - 04.2023
Subject Matter Expert
Inland Revenue Department
03.2019 - 01.2020
Customer Service Officer
Inland Revenue Department
11.2011 - 03.2019
Associate of Applied Science - Information Technology Technical Support
Waikato Institute of Technology
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