I-TZU HSU
Nelson South,Nelson
Summary
Friendly and experienced customer service professional with a strong background in online and in-person support roles. Skilled in handling inquiries, resolving issues, and building positive relationships. Brings experience from both office and remote environments, with additional strengths in logistics coordination, and multitasking.
Overview
7
7
years of professional experience
Work History
Remote Customer Service Representative
Hsin Hsin Galaxy Co.
, Taiwan
2025.01 - Current
- Manage customer service for an online shopping brand store.
- Handle product inquiries, order issues, and complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Online Customer Support
Dao Teng Inc.
, Taiwan
2025.01 - Current
- Provide virtual customer support for catering and events services.
- Assist clients with bookings, scheduling, and online inquiries.
- Delivered responsive and friendly support in a fast-paced setting.
General Hand
E'stel
Richmond, Nelson
2024.10 - 2024.12
- Assisted in packing bottles water and checking product quality.
- Supported production team in maintaining workflow.
General Hand
Sealord
, Nelson
2024.06 - 2024.09
- Packed and trimmed seafood products
- Maintained hygiene and safety standard.
All-rounder
Teaology Tea Shop
, Nelson
2024.05 - 2024.06
- Provided friendly customer service and handled payments.
- Assisted with food prep and ensured a clean, welcoming environment.
Packer
Tyrella Orchard
Motueka, Tasman
2024.02 - 2024.05
- Followed detailed packing instructions to meet specific customer requirements.
- Inspected fruit for ripeness or spoilage prior to packing.
Front of House
The Old Mountaineer Cafe & Bar
Mackenzie, Canterbury
2023.10 - 2024.02
- Making coffee, serving food, and drinks.
- Front of House and cash handling.
- Maintained a clean and well-stocked work area to ensure smooth operation and increase productivity.
Gym receptionist
Millennium Hotel
, Taiwan
2023.07 - 2023.08
- Managed customer check-ins and inquiries at fitness centre.
- Restored maintenance issues and supported smooth operations.
Customer Service Agent
AOF logistics
, Taiwan
2022.07 - 2023.08
- Responded to logistics inquiries and quotation requests.
- Resolved customer concerns by identifying root causes and providing clear solutions.
- Maintained professional communication via phone and mail.
Supply Chain Expeditor
Cycling Sports Group GmbH
, Taiwan
2022.03 - 2022.07
- Supported the regional office through order tracking and delivery confirmation.
- Communicated with internal and external partners to align production needs.
- Coordinated shipments and solved logistics-related challenges.
Front desk receptionist
GoGo Hotel
, Taiwan
2018.11 - 2019.08
- Welcomed guests, proceed payments and managed check-in/out.
- Resolved customer issues and ensured satisfaction.
Front Desk Agent
Jackson Lake Lodge
Wyoming, U.S.A
2018.06 - 2018.10
- Deliverer high level front desk service in a busy hospitality setting.
- Supported guests with check-ins, room requests and general inquiries.
Education
Bachelor of Arts - Foreign Languages And Literatures
Asia University
TaiwanSkills
- Customer service and client support
- Virtual Assistance and online communication
- Shipment coordination
- Microsoft Office and Google Workspace
- Team collaboration
- Time management
Visa Status
Visa Status: Partnership visa until 04/2026, can be extended
Languages
- Mandarin, Native
- English, Advanced
Timeline
Remote Customer Service Representative
Hsin Hsin Galaxy Co.
2025.01 - Current
Online Customer Support
Dao Teng Inc.
2025.01 - Current
General Hand
E'stel
2024.10 - 2024.12
General Hand
Sealord
2024.06 - 2024.09
All-rounder
Teaology Tea Shop
2024.05 - 2024.06
Packer
Tyrella Orchard
2024.02 - 2024.05
Front of House
The Old Mountaineer Cafe & Bar
2023.10 - 2024.02
Gym receptionist
Millennium Hotel
2023.07 - 2023.08
Customer Service Agent
AOF logistics
2022.07 - 2023.08
Supply Chain Expeditor
Cycling Sports Group GmbH
2022.03 - 2022.07
Front desk receptionist
GoGo Hotel
2018.11 - 2019.08
Front Desk Agent
Jackson Lake Lodge
2018.06 - 2018.10
Bachelor of Arts - Foreign Languages And Literatures
Asia University