Timeline
Work History
Overview
Education
Skills
Summary
Work Availability
Certification
Generic

Iago Coura

Customer Service
Wellington,Te Aro

Timeline

Customer Service Officer

Inland Revenue Department
May.2020 - Sep.2020

Crew Member

McDonald's Basin Reserve
05.2019 - 03.2020

Crew Member

McDonald's Blenheim
04.2017 - 02.2019

High School Diploma -

Marlborough Boy's College
01.2014 - 12.2018

Work History

Customer Service Officer

Inland Revenue Department
Wellington, Te Aro
May.2020 - Sep.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Crew Member

McDonald's Basin Reserve
Wellington, Te Aro
05.2019 - 03.2020
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Crew Member

McDonald's Blenheim
Blenheim, Marlborough
04.2017 - 02.2019
  • Operated cash register to ring up final bill and process various forms of payment.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Collaborated with team members to complete orders.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Completed milkshakes and ice cream desserts for customers.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Education

High School Diploma -

Marlborough Boy's College
Blenheim
01.2014 - 12.2018

Skills

  • Customer Support
  • Till Counting
  • Data Entry
  • Inbound and Outbound Calling
  • Stocking and Replenishing
  • Customer Relations
  • Microsoft Excel
  • Microsoft PowerPoint
  • Customer Service
  • Quality Control
  • Time Management
  • Strong Analytical and Problem-Solving Skills
  • Understanding Customer Needs
  • Call Center Operations
  • Document Control

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

New Zealand Certificate in Food and Beverage Service (Level 3) (Acquired 2018)

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