Sam Ratu.A.Nabalangi

• Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
• Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
• Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
• Responsible in managing the Purchasing, Kitchen and Food and Beverage Department. Responsible in maximizing food and beverage sales, ensure the department maintains the Company OHS Standard, Policy and Procedures. Designs menus and flyers. Created new Cleaning Schedules, Creating SOP’s and systems. Managed 9 Kitchen staff and 11 F & B Personal.

• Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
• Responsible for the following task in order to achieve a smooth operation, Assisted the Supervisors in Hosting, table hopping and supervising the floor, responsible for recruiting, training and developing the staff skills towards their responsibility. Responsible in maximizing food and beverage sales, ensure the department maintains
• Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.

Responsibility: Managed F&B, Kitchen and purchasing operation within budgeted guidelines and to highest standards.

Identified customers’ needs and respond proactively to all their concerns Provided & Preserved excellent levels of internal and external customer service.

Designed exceptional menus, purchase goods and continuously make necessary improvements Lead F&B team by attracting, recruiting, training and appraising talented personnel.

Establish targets, SOP’s and maintaining of the company policies and procedures Complied with all health and safety regulations Report on management regarding sales results

and productivity -Managed 14 staff.

Five Staff property that allows anyone who wishes to dine in any of their various restaurant. 450 covers during low reason and 800 to 1000 pax during busy season).

Assistant Food & Beverage Manager – 3rd November 2015. -Same responsibility as the above but in a bigger scale.

Managed Food & Beverage day-to-day operations within budgeted guidelines and to the highest standards Identified customers’ needs and respond proactively to all of their concerns

Provide & Preserve excellent levels of internal and external

customer service Assist in recruiting, training and appraising

talented personnel

Assist in creating Standards of Practice and maintaining of the company policies and procedures Comply with all health and safety regulations

Assist in reporting sales results and productivity to management.

Assisted in managing 110 Food and Beverage staff.

• Provided exceptional customer service to guests in a timely and efficient manner.
• Ensured compliance with all health, safety and sanitation regulations.
• Coordinated staff schedules and assigned tasks to ensure efficient workflow.