Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ian Hogan

Wellington

Summary

I am a hard-working and motivated and have proven ability to manage complex administrative tasks, support cross-functional teams, and deliver high-quality service in fast-paced environments. I am a friendly, kind person and I am willing to try new things. I am kind and collaborative team member. Open to new experiences and I am committed to continuous personal and professional growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Administrator

Resolution Life Australasia
06.2024 - Current
  • Processed customer, returned, and claims-related mail
  • Scanned and indexed documents into internal workflow systems, ensuring timely and error-free processing
  • Managed mail printing, archiving, and distribution in line
  • Ability to work to tight deadlines in an agile environment
  • Handled customer service enquiries across payments, claims, policy details, and ownership updates within the Chapter Area
  • Worked closely with chapter colleagues to troubleshoot and resolve client-facing challenges.
  • Executed policy movements including withdrawals, maturities, claims, and transmission of ownership with precision and compliance
  • Facilitated inbound and outbound payments using ORMB, applying funds to policies and coordinating telegraphic transfers for overseas disbursements
  • Collaborated with offshore teams to process client referrals efficiently and maintain service continuity
  • Partnered with Financial Crimes and Compliance teams to review withdrawal requests, ensuring alignment with KYC protocols and anti-money laundering regulations

Receptionist

Copthorne Hotel
01.2023 - 01.2024
  • Important duties such as using an Opera system to check in and out guests, make room reservations, take phone calls and answer emails and also able to respond to online booking service to guests using booking.com.
  • Able to handle inbound cash and all transactions between 15k - 30k per day at the end of the day and able to fix post charges from different accounts.
  • Willingly volunteered to charge all credit cards of all prepayment bookings using the EFTPOS terminal and posting it into accounts receivable.
  • Ability to supervise and train new porters and concierges.

Education

Bachelor of Information Technology - Information Systems

Massey University
Part Time - Distance

Certificate in Business Administration - Business Administration

Career Academy
Online
02-2024

NCEA Level 3 & UE Entrance -

Ashburton College
Ashburton
11-2021

Skills

  • Administration Skills
  • Customer Service
  • Supervisory Skills
  • Website Development (HTML, CSS, JavaScript)
  • Programming Skills (Python, Lua)
  • Database (SQL, R)
  • Computer Troubleshooting
  • Multitasking
  • Time Management
  • Organised

Certification

  • Certified First Aider Level 1, Hato Hone St John - 05/2025 valid until 05/2026

Timeline

Customer Service Administrator

Resolution Life Australasia
06.2024 - Current

Receptionist

Copthorne Hotel
01.2023 - 01.2024

Bachelor of Information Technology - Information Systems

Massey University

Certificate in Business Administration - Business Administration

Career Academy

NCEA Level 3 & UE Entrance -

Ashburton College

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Ian Hogan