Ian James Wilson
Christchurch,New Zealand
Summary
Dynamic professional with extensive customer service experience at Air New Zealand, specializing in conflict resolution and effective communication. Demonstrated success in assisting diverse clientele to ensure seamless travel experiences. Strong collaboration skills and a solid foundation in regulatory compliance and data entry enhance operational efficiency and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Customer Service Agent
Air New Zealand
Christchurch, New Zealand
01.2023 - 12.2024
- Facilitated flight check-in and visa verification for international passengers in team settings.
- Assisted passengers during boarding and disembarking at front and back entry points.
- Provided support to passengers requiring special assistance, including elderly, injured, or those with complex needs.
Hospital Aide
Hillmorton Hospital
Christchurch, New Zealand
11.2021 - 06.2023
- Collaborated with multi-disciplinary teams in acute hospital settings for Specialist Mental Health Services.
- Provided patient care and addressed needs under supervision of doctors and primary nurses.
- Maintained current first aid certification and completed Safe Practice Effective Communication (SPEC) training.
Health Care Assistant
Wellington / Kenepuru Hospital
Wellington, New Zealand
03.2019 - 11.2021
- Collaborated with nursing staff in general and mental health settings at Wellington and Kenepuru Hospitals.
- Assisted with patient care and needs under supervision of doctors and primary nurses.
- Maintained current first aid certification to ensure readiness for emergencies.
Teacher Aid
Te Kura o Te Teko Primary School
Te Teko, New Zealand
09.2018 - 12.2018
- Assisted and assessed students in basic literacy under guidance of primary teacher.
- Collaborated with a dedicated team across diverse settings, including classroom, sports days, and year-end camps.
- Supported primary teacher in managing middle school classroom activities effectively.
Registered Nurse (RN)
Waikato Hospital / Henry Bennet Centre
Hamilton, New Zealand
08.2016 - 06.2017
- Achieved RN practicing certificate with Waikato District Health Board.
- Finished initial postgraduate coursework in Mental Health nursing.
- Acquired hands-on experience in acute adult, community, and forensic Mental Health environments.
Nursing Student
Whitireia Community Polytechnic
Wellington, New Zealand
09.2012 - 01.2015
- Possesses current nursing registration in New Zealand.
- Accumulated over 1,000 hours of clinical work experience.
- Delivered safe and effective consumer care with a focus on patient outcomes.
- Demonstrated strong leadership abilities within dynamic team environments.
Cashier / Main Banker
Christchurch Casino
Christchurch, New Zealand
09.2009 - 01.2011
- Maintained current gaming license in New Zealand while ensuring compliance.
- Delivered efficient and friendly customer service to enhance customer experiences.
- Processed foreign exchange transactions and managed Eftpos terminal operations.
- Conducted 24-hour account processing and generated financial reports.
- Handled substantial cash amounts with precision and accuracy.
Cook / Service
Amici’s
Christchurch, New Zealand
10.2008 - 04.2009
- Executed food preparation and presentation for enhanced customer experience.
- Managed food ordering and cooking processes to ensure timely service.
- Delivered efficient customer service in fast-food court environment.
- Handled cash transactions with eftpos systems to maintain accuracy.
Surfboard Sculptor
Kiteboards Underground
Christchurch, New Zealand
11.2007 - 08.2008
- Crafted surfboards and kiteboards with precision and attention to detail.
- Designed patterns and graphics for surfboards to enhance aesthetic appeal.
- Provided customer service and managed basic administrative tasks efficiently.
Freezing Worker
Lorneville Plant Freezing Works
Invercargill, New Zealand
02.2007 - 06.2007
- Stacked carcasses in chillers to maintain freshness and quality.
- Prepared carcasses by stringing and processing points efficiently.
- Fostered teamwork environment to enhance productivity and collaboration.
Croupier
Crown Casino, Victoria
Melbourne, Australia
05.2003 - 06.2006
- Qualified croupier holding current gaming license in Australia.
- Trained in dealing table games and slot machines.
- Handled cash transactions up to 3 million AUD.
- Served as croupier for international event: Aussie Millions Poker Tournament 2005 and 2006.
Croupier / Gaming Attendant / Barman
Christchurch Casino
Christchurch, New Zealand
01.2002 - 04.2003
- Qualified croupier possessing a current gaming license in New Zealand.
- Trained in dealing poker, roulette, and blackjack with expertise.
- Handled cash transactions exceeding $10,000 NZD efficiently.
- Established strong customer rapport to enhance patron experience.
Education
Post Graduate Papers - Mental Health Nursing
University of Auckland
Auckland, NZ01.2017
Nursing Registration - Nursing
New Zealand Nursing Council
Wellington, NZ01.2015
Bachelor Nursing Degree - Nursing
Whitireia Polytechnic
Wellington, NZ01.2015
Health Science Foundation Certificate - Health Sciences
Whitireia Polytechnic
Wellington, NZ01.2012
Healthcare Assistant Certificate - Health and Wellness
Tauranga Polytechnic
Tauranga, NZ01.2011
Gaming License New Zealand - Tourism and Hospitality
NZ Internal Affairs Department
Wellington, NZ01.2009
Record of Achievement - New Zealand Qualification
NZQA Unit Standards
Wellington, NZ01.2007
Gaming License Australia - Tourism and Hospitality
AU Victorian Casino Gaming Authority
Melbourne, AU01.2003
Limited-Service Volunteers Certificate - Army Training
NZ Defence Force
Christchurch, NZ01.2000
Basic Automotive Certificate - Automotive
NZQA Unit Standards
Dunedin, NZ01.1996
Broadcasting Certificate - Broadcast Journalism
Christchurch Polytechnic
Christchurch, NZ01.1993
Skills
- Customer service and support
- Conflict resolution
- Data entry
- Schedule management
- Relationship management
- Team collaboration
- Regulatory compliance
- Effective communication
- Customer focus
- Cultural awareness
Hobbies and Interests
- Surfing
- Travelling
- Reading
- Board Games
- Time spent with family & friends
References
- Carolyn Park, Line Manager, Hillmorton Hospital, Annex Road South, Middleton, Christchurch, 8024, New Zealand, 027 212 7313
- Kapua Quinn, Nurse Manager, Wellington Hospital, 49 Riddiford Street, Newtown, Wellington, 6021, New Zealand, 04 385 5999
- Anthony Holland, Principal, Te Kura
- Te Teko, 24 Te Teko Road, Te Teko, Bay of Plenty, 3192, New Zealand, 027 387 6863
- Nicky Barlow, Nurse Manager, Henry Bennet Centre, 11 Selwyn Street, Hamilton, Waikato, 3204, New Zealand, 07 839 8899
- Kay Laracy, Nurse Tutor, Whitireia Polytechnic, 3 Wi Neera Drive, Porirua, Wellington, 5022, New Zealand, 021 995 075
- Leanne Ormsby, Registered Nurse, Maraeroa Health Clinic, 216 Warspite Avenue, Waitangirua, Porirua, 5024, New Zealand, 04 235 8000
- Tim Rooy, Accountant, Tri-Linear, 9 The Topdeck, Whitby, Porirua, 5024, New Zealand, 021 063 5128
- Milan Smolar, Finance Manager, Christchurch Casino, 30 Victoria Street, Christchurch City, Canterbury, 8013, New Zealand, 03 365 9999
- Shaan Cowan, Team Manager, Air New Zealand, 30 Durey Road, Harewood, Christchurch, 8053, New Zealand, 022 044 9605
Personal Information
Date of Birth: 11/20/76
Languages
Maori
Professional
Timeline
Customer Service Agent
Air New Zealand
01.2023 - 12.2024
Hospital Aide
Hillmorton Hospital
11.2021 - 06.2023
Health Care Assistant
Wellington / Kenepuru Hospital
03.2019 - 11.2021
Teacher Aid
Te Kura o Te Teko Primary School
09.2018 - 12.2018
Registered Nurse (RN)
Waikato Hospital / Henry Bennet Centre
08.2016 - 06.2017
Nursing Student
Whitireia Community Polytechnic
09.2012 - 01.2015
Cashier / Main Banker
Christchurch Casino
09.2009 - 01.2011
Cook / Service
Amici’s
10.2008 - 04.2009
Surfboard Sculptor
Kiteboards Underground
11.2007 - 08.2008
Freezing Worker
Lorneville Plant Freezing Works
02.2007 - 06.2007
Croupier
Crown Casino, Victoria
05.2003 - 06.2006
Croupier / Gaming Attendant / Barman
Christchurch Casino
01.2002 - 04.2003
Post Graduate Papers - Mental Health Nursing
University of Auckland
Nursing Registration - Nursing
New Zealand Nursing Council
Bachelor Nursing Degree - Nursing
Whitireia Polytechnic
Health Science Foundation Certificate - Health Sciences
Whitireia Polytechnic
Healthcare Assistant Certificate - Health and Wellness
Tauranga Polytechnic
Gaming License New Zealand - Tourism and Hospitality
NZ Internal Affairs Department
Record of Achievement - New Zealand Qualification
NZQA Unit Standards
Gaming License Australia - Tourism and Hospitality
AU Victorian Casino Gaming Authority
Limited-Service Volunteers Certificate - Army Training
NZ Defence Force
Basic Automotive Certificate - Automotive
NZQA Unit Standards
Broadcasting Certificate - Broadcast Journalism
Christchurch Polytechnic
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