Summary
Overview
Work History
Education
Skills
Personal Information
Timeline

Ibnul Bhuiyan

Cefalo
Auckland,AUK
6
years of professional experience

Customer-focused professional with 5+ years of experience in delivering support and resolving inquiries in fast-paced environments. Strong communication and problem-solving skills enable effective relationship building and understanding of customer needs. Committed to enhancing customer experiences through service excellence and teamwork.

Work History

Senior Software Engineer (Promoted 2024)

5 Years 6 Months
Cefalo | 01.2020 - 07.2025
  • Delivered excellent customer service by responding to enquiries, resolving issues, and ensuring a positive customer experience.
  • Communicated effectively with European clients, colleagues, and stakeholders to understand needs and provide timely, practical solutions.
  • Assisted customers with products and services by providing clear guidance, answering questions, and resolving concerns.
  • Maintained accurate records and documentation to support efficient day-to-day operations and information sharing.
  • Collaborated with team members in a fast-paced environment to achieve service objectives and maintain high quality standards.
  • Identified opportunities to improve processes, contributing to greater operational efficiency and enhanced customer satisfaction.
  • Demonstrated strong organisational skills by managing multiple priorities, maintaining attention to detail, and consistently meeting deadlines.

Education

Master - Information Sciences

Massey University | Auckland, New Zealand | 10-2026
MInfSc

Bachelor of Science - Computer Science & Engineering

Ahsanullah University of Science and Technology | Dhaka, Bangladesh | 02-2020
  • Authored coding challenges for programming competitions. Some challenges authored by me: 1, 2, 3.
  • Conducted training lectures for junior participants of programming competitions.

Skills

Customer Service
Verbal & Written Communication
Community Engagement
Problem Solving
Team Collaboration
Information Technology Support
Documentation
Time Management
Organization
Adaptability
Continuous Learning

Personal Information

  • Title: Senior Technology Professional
  • Work Permit: Masters student in New Zealand, Legally eligible to work in New Zealand as following: Up to 25 hours per week during academic sessions. Full-time during summer vacation.

Timeline

Senior Software Engineer (Promoted 2024)

Cefalo
01.2020 - 07.2025Read More

Massey University

Master from Information Sciences
Read More

Ahsanullah University of Science and Technology

Bachelor of Science from Computer Science & Engineering
Read More
Ibnul Bhuiyan