Ibuki Horikawa
Auckland
Summary
Developed strong customer service and communication skills in high-paced restaurant environment, handling diverse customer needs and resolving conflicts efficiently. Adept in time management and multitasking, ensuring smooth operations and customer satisfaction. Seeking to transition these skills into new field, focusing on delivering high-quality service and fostering positive interactions.
Overview
3
3
years of professional experience
Work History
Restaurant Server
Korokorotei
04.2022 - 09.2025
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to deliver timely and accurate food orders, enhancing overall dining experience.
- Trained new servers on menu items and restaurant procedures, promoting team efficiency and knowledge retention.
- Managed multiple tables while maintaining attention to detail, contributing to smooth operations during peak hours.
Receptionist
Karaoke
03.2023 - 03.2024
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Education
Bachelor of Arts - Business
Doshisha University
Kyoto JPN03-2027
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Menu recommendations
- Memory retention
Timeline
Receptionist
Karaoke
03.2023 - 03.2024
Restaurant Server
Korokorotei
04.2022 - 09.2025
Bachelor of Arts - Business
Doshisha University