Ida Stowers
Auckland,Auckland
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
FedEx
Auckland
06.2019 - 05.2022
- Handled incoming customer calls for booking, inquiries, complaints, troubleshooting, and general information.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Built sustainable relationships of trust through open communication with customers.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Supported customers to maintain positive relationships throughout and following sales processes.
Attractions Hostess
Walt Disney World Orlando Florida
Orlando, Florida
04.2015 - 10.2016
- Provided detailed information on facilities, entertainment options, and rules and regulations
- Instructed visitors on navigating rides, seat choices, and attraction locations.
- Maintained a safe and orderly environment by enforcing security protocols and promptly addressing disruptive behavior.
- Keep informed of shut-down and emergency evacuation procedures
- Enticed quests by announcing and describing attractions, generating customer interest in rides and other entertainment.
Wait Staff
Koru Lounge (Air New Zealand)
Auckland
11.2014 - 04.2015
- Ensured customer satisfaction by regularly checking in with customers and promptly addressing any issues that arose
- Effectively cleared tables and counters of dishes and glasses, ensuring proper cleanliness standards were maintained
- Assisted guests by providing information about local areas and giving clear directions.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Education
Diploma - Travel Management
New Zealand School of Tourism - Auckland
07.2015
High School Diploma -
Manurewa High School - Auckland
12.2013
Skills
- Service Orientation
- Client Relations
- Coordination
- Proficient in relevant computer applications
- Customer service expertise
- Paperwork Processing
- Inbound and Outbound Calling
- Data Entry
- Positive and professional
- Call Center Operations
References
- Charlotte Liki, Customer Experience Supervisor, 0223431646, charlotte.liki@fedex.com
- Rizwana Dean, Customer Experience Supervisor, 0223140176, rizwana.dean@fedex.com
- Sami Mohr, Walt Disney World Attractions Coordinator, 607-206-0833, mohrs279@gmail.com
Timeline
Customer Care Representative
FedEx
06.2019 - 05.2022
Attractions Hostess
Walt Disney World Orlando Florida
04.2015 - 10.2016
Wait Staff
Koru Lounge (Air New Zealand)
11.2014 - 04.2015
Diploma - Travel Management
New Zealand School of Tourism - Auckland
High School Diploma -
Manurewa High School - Auckland
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