Ida Mary Whippy
Christchurch,CAN
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Honeydew Farms Pte Limited
Nadi, Fiji
03.2013 - 06.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Created travel arrangements for senior managers according to their requirements.
- Processed invoices for payment using accounting software applications.
Operations Manager
Momi Bay Backpackers
Nadi, Fiji
05.2016 - 07.2017
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Created detailed reports on the performance of individual departments within operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Rooms Division Manager
Holiday Inn Suva
Suva, Fiji
07.2009 - 02.2012
- Developed and implemented systems to ensure the smooth running of the Rooms Division department.
- Reviewed and monitored staff performance to ensure high standards of service delivery.
- Provided leadership, direction and guidance to all personnel in the Rooms Division department.
- Ensured that all guest requests were handled promptly and efficiently.
- Organized staff training sessions for team members in order to maintain a high level of customer service.
- Formulated strategies to increase occupancy rates and maximize profits from rooms division operations.
- Created reports on room availability, occupancy rates, revenue targets, expenses. for senior management review.
- Scheduled staffing levels for each shift in accordance with business demands.
- Inspected guest rooms regularly to ensure they are up to standard before being occupied by guests.
- Coordinated with other departments such as housekeeping, front office, engineering regarding room allocations and special requests from guests.
Front Office Manager
Holiday Inn Suva
Suva, Fiji
04.2002 - 06.2009
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
- Liaised with vendors like housekeeping department, security personnel regarding guest requests or concerns.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Provided support during events held at the hotel premises such as conferences or exhibitions hosted by clients.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Education
Some College (No Degree) - Certificate in Front Office
Fiji National University
Suva, Fiji01-1992
Some College (No Degree) - Certificate in Housekeeping
Fiji National University
Suva, Fiji01-1991
Skills
- Confidential Document Control
- Professional Communication
- Processing Expense Reports
- Administrative Support
- Meeting Scheduling
- Staff Scheduling Procedure
- Inbound Phone Call Handling
- Office Equipment Proficiency
- Payroll Processing
- Billing And Invoicing
Certification
- 2008 - Leadership Fellow Certificate
- 2008 - Performance management certificate - Holiday Inn Suva
- 2006 - Managing complaints and handling Irate customers - Holiday Inn Suva
- 2006 - Service Leadership Certificate
- 1999 - Immediate Level Workshop - Tourism Council of the south Pacific
- 1998 - Front of House Award - Suva Travelodge Hotel
- 1996 - Hotel Receptionist - Fiji National Training Council
Languages
English
Professional
Fijian
Native/ Bilingual
Affiliations
- Travelling
- Meeting new people
- Reading
References
- Mrs Rowena Erasito
Human Resources Advisor
Erasito Consultants
Phone (679) 9946935
- Mr Ethan Buksh
Managing Director
Kids First Fiji
Phone (679) 9997963
- Ms Manju Pillay
Administration Manager
Honeydew Farms Pte Limited
Phone (679) 9907531
Timeline
Operations Manager
Momi Bay Backpackers
05.2016 - 07.2017
Administrative Assistant
Honeydew Farms Pte Limited
03.2013 - 06.2023
Rooms Division Manager
Holiday Inn Suva
07.2009 - 02.2012
Front Office Manager
Holiday Inn Suva
04.2002 - 06.2009
Some College (No Degree) - Certificate in Front Office
Fiji National University
Some College (No Degree) - Certificate in Housekeeping
Fiji National University
- 2008 - Leadership Fellow Certificate
- 2008 - Performance management certificate - Holiday Inn Suva
- 2006 - Managing complaints and handling Irate customers - Holiday Inn Suva
- 2006 - Service Leadership Certificate
- 1999 - Immediate Level Workshop - Tourism Council of the south Pacific
- 1998 - Front of House Award - Suva Travelodge Hotel
- 1996 - Hotel Receptionist - Fiji National Training Council
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