Summary
Overview
Work History
Education
Skills
Timeline
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Ifrana Ali

Summary

Lending adviser with more than 17 years of work experience in a variety of backgrounds within the finance sector including managerial experience, Q&A analyst, new business insurance consultant for commercial and domestic. I have expectational communication skills which have allowed for the development of long-lasting mutually beneficial business relationships, and am someone that will grasp every opportunity as I enjoy being challenged in ways which will further my understanding and personal growth. I am a people’s person which makes me a customer focused dedicated person with the ability to build rapport. I am a resilient person with a positive attitude along with excellent work ethics which enables me to work in an excellent team environment with a leadership drive using high standards of communication both verbal and written and the right skills and attitude to deliver exceptional results. I always bring the workplace a positive “can do and will do” attitude and assure that I will be highly recommended by my referees.

Overview

19
19
years of professional experience

Work History

Senior Personal Lending Advisor

Max Money Group
Auckland, New Zealand
09.2022 - Current
  • Assisted customers in selecting the best loan product to meet their financial needs.
  • Conducted credit checks and verified customer's income and employment status.
  • Calculated loan payments, terms, interest rates and other costs associated with loans.
  • Answered customer inquiries regarding loan options, repayment plans, and eligibility criteria.
  • Maintained accurate records of all loans applied for or approved by the company.
  • Developed strategies to increase sales of loan products through referrals from existing customers.
  • Advised customers on debt consolidation options that could help them reduce their monthly payments or total outstanding debts.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Worked closely with underwriters during the loan approval process

New Business Personal Loan Consultant

Latitude Financial Services
Auckland, New Zealand
10.2018 - 09.2022
  • Gathered and documented client financial information and application details meeting lending requirements and accurately representing client status.
  • Ensuring that the right document is requested to the customers based on the lending policy.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.

New Business Insurance Consultant

Tower Insurance
Auckland, New Zealand
12.2012 - 08.2018
  • Using inbound and outbound channel to assist in daily sales by consulting customers in the process of understanding and purchasing insurance for both domestic and commercial.
  • Providing customers with up-selling and cross-selling options.
  • Sales focussed therefore consistently meeting and exceeding sales target.
  • Managing own pipeline of business opportunities to ensure business objectives are met and customers’ needs are fulfilled.
  • Knowing what is required to influence the sale/outcome and consistently and effectively closing the sale.
  • Maintaining company integrity and minimising risk exposure by underwriting excellence and adhering to company procedures.

Credit Card Consultant

ANZ Bank
Auckland, New Zealand
07.2011 - 12.2012
  • Inbound contact centre specialised in credit card.
  • Vision plus Knowledge.
  • Consistently meeting sales targets along with quality conversations.
  • Processing application for a limit increase and product transfer.
  • Dealing with general credit card enquiries and solving them.
  • Pro-actively identifying needs for customers for the ways they bank and providing them with the best solutions.
  • Explaining banking procedures and product information to ANZ customers and non-ANZ customers.
  • Coaching recruits, team members and others within the department and company to provide better customer service experience and tips on sales.
  • Regularly providing feedback from customers and forwarding suggestions to managers and other relevant departments within the company to improve customer experience.

Team Manager

Subway
Auckland, New Zealand
02.2006 - 07.2011
  • Supervising the entire team on shift.
  • Cash handling and managing the cash register.
  • Greeting customers and preparing their orders.
  • Meeting to complete catering orders within a limited time limit.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Solved problems, handled escalated issues and mitigated risks.

Education

Certificate (Level 5) - Financial Services (Residential Property Lending)

Strategi Institute
10.2021

Diploma - Contact Centre

New Zealand Management Academies
01.2008

Diploma - Secretarial Studies

New Zealand Pacific Training Center
01.2001

Certificate in Computer Studies -

Mulomulo Secondary School
Nadi, Fiji
01.1999

Skills

  • Customer service-focused
  • Team building
  • Collaboration
  • Friendly, positive attitude
  • Critical thinking
  • People skills
  • Decision-making
  • Financial planning expert
  • Debt and credit management

Timeline

Senior Personal Lending Advisor

Max Money Group
09.2022 - Current

New Business Personal Loan Consultant

Latitude Financial Services
10.2018 - 09.2022

New Business Insurance Consultant

Tower Insurance
12.2012 - 08.2018

Credit Card Consultant

ANZ Bank
07.2011 - 12.2012

Team Manager

Subway
02.2006 - 07.2011

Certificate (Level 5) - Financial Services (Residential Property Lending)

Strategi Institute

Diploma - Contact Centre

New Zealand Management Academies

Diploma - Secretarial Studies

New Zealand Pacific Training Center

Certificate in Computer Studies -

Mulomulo Secondary School
Ifrana Ali