Ignacio Alfredo Perfetto
Auckland,Mission Bay
Summary
Flexible hard worker ready to learn and contribute to team success. Known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Motivated Fitness and nutrition perpetual student. Outgoing and friendly with strong drive to succeed.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Creator Success Manager
Macroactive
Kingsland, Auckland
04.2023 - Current
- Developed creative concepts and strategies for content creation that aligned with brand goals.
- Organized and managed freelance creators to ensure quality of output.
- Conducted research into current trends in order to inform creative direction of upcoming projects.
- Coordinated with marketing team to drive messaging and promote current campaigns.
- Studied target audience and business offerings to devise effective call-to-action copy.
- Developed and maintained professional, long term relationships with various individuals, including internal personnel through dynamic communication and active listening skills.
- Trained and coached new hires and junior developers and shared insight into ways to meet tight deadlines and improve overall efficiency.
- Provided guidance on best practices for success management.
- Conducted regular meetings with clients to review progress and discuss improvements.
- Analyzed customer data and identified opportunities for growth.
- Monitored customer usage of products and services to identify areas of improvement.
- Maintained relationships with existing customers by providing support and responding promptly to inquiries.
- Assisted in developing marketing campaigns designed to increase user adoption rates.
- Worked closely with sales teams in order to provide accurate information about products and services.
- Designed processes to drive results and identify improvements.
- Supervised success team, operations and resources to deliver profitable growth.
- Demonstrated and explained product features and benefits to overcome customer objectives.
- Developed and executed social media marketing campaigns to increase brand awareness, engagement, and website traffic.
- Conducted keyword research to optimize content for SEO purposes.
- Provided creative ideas for content creation and optimization of social media channels.
- Assisted in developing social media policies that aligned with company values and objectives.
- Identified opportunities for improvement within existing strategies or new initiatives.
- Partnered with content management and video associates to create customer success stories for promotion on social media networks.
- Collaborated with marketing team to coordinate social media advertising campaigns to achieve unified marketing strategy.
Health and Wellness Coach
Self Employed
Auckland, Auckland
08.2021 - Current
- Built strong and lasting relationships with clients through active listening and motivation.
- Recommended exercise and emphasized balanced nutrition to help patients manage weight and improve other health conditions.
- Guided clients with setting and achieving goals such as weight loss, muscle gain, improve performance.
- Employed proven motivational and behavior-changing methods to prompt intended action by clients and boost outcomes.
- Communicated with and coached clients during appointments.
- Interviewed new contacts to assess current health and document information.
- Supplemented physician care for chronic illnesses and supported disease management by reinforcing treatment plan instructions and suggesting healthy lifestyle changes.
- Provided necessary health education training for patients.
- Analyzed clients' eating habits, outlined areas for improvement and developed goal plans with ideal life changes to support wellness.
- Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
- Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
- Calculated nutritional requirements to assess adequacy of diet and nutrition support.
- Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
- Assessed clients' overall physical health with body composition scale measurements.
- Communicated with clients to determine goals and performed client assessments.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
- Delivered virtual personal training sessions using company app.
Onboarding Specialist
Macroactive
Kingsland, Auckland
04.2022 - 04.2023
- Responsible for the set-up and management of new client product configurations currently offered by Macroactive.
- Liaise with clients and input any Exercise, workout, nutrition, product data required to get their trainer platform live.
- Test Trainer consoles and complete setup checklists prior to trainer consoles going live.
- Train the new clients in the use of their console.
- Support clients post go-live in regard to the running of their trainer consoles.
- Conducted orientation sessions to introduce company policies and procedures.
- Coordinated with various departments to ensure smooth transition into the organization.
- Identified areas for improvement within the current onboarding program.
- Collaborated with leadership teams on initiatives aimed at improving overall organizational performance through effective onboarding processes.
Personal Trainer
Growing Younger
Highland Park, Auckland
08.2022 - 02.2023
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Communicated with clients to determine goals and performed client assessments.
- Arranged motivational exercise programs to promote healthy lifestyle choices.
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Assisted clients with developing reasonable diets and nutritional guidelines.
- Resolved member and guest complaints or notified supervisor for solutions.
- Created personal training experiences for clients.
- Enforced safe exercise equipment use, reminding members of rules and guiding techniques.
- Conducted new member appointments following company standards and requirements.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Demonstrated safe and proper exercise techniques to clients.
Fitness Instructor
Community Leissure Managment The Bays
St. Johns, Auckland
08.2021 - 04.2022
- Greeted and assisted guests entering facility to provide general information and answer questions.
- Monitored fitness floor and observed equipment use to address safety concerns.
- Communicated with patrons in fitness floor area to build positive atmosphere and offer exercise and equipment instructions.
- Inspected equipment daily to identify and report wear, damage or malfunctions.
- Attended staff meetings and training sessions to maintain updated knowledge of policies and procedures.
- Responded promptly to incidents and emergency situations.
- Taught various group exercise classes and planned activities to give gym members different fitness options.
- Led tours of fitness facility by guiding interested individuals, providing information and highlighting benefits of amenities.
- Aided guests seeking to maximize results by demonstrating exercises and equipment techniques suitable for specific skill level.
- Conducted orientation sessions to introduce new members to facility processes and explain rules.
- Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.
- Listened to class members and customers and adapted class content and instructions to meet needs and enhance fitness and engagement.
Restaurant Manager
Aperitivo
Waiheke Island, Auckland
12.2020 - 07.2021
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs daily.
- Updated computer systems with new pricing and daily food specials.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Assessed operational performance to maintain compliance with company and industry standards.
- Performed opening and closing procedures each day.
- Managed daily operations and processes for reservations, budgeting and forecasting.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to satisfaction of involved parties.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Bar Manager
Waiheke Island Resort
Waiheke Island, Auckland
08.2018 - 11.2020
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Monitored cash intake to reduce discrepancies.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Restocked beer and liquor regularly and after special events.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Monitored patron alcohol consumption to encourage safety.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Reorganized bar stations to streamline service flow.
- Prepared specialty drinks to support servers.
- Increased revenue by promoting additional products and assisting with beverage menu.
Chef and Front of House
Timbuktu Nomadic Deli
Waiheke Island, Auckland
04.2018 - 07.2018
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
General Manager
Waiheke Honey House
Waiheke Island, Auckland
11.2017 - 04.2018
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
Education
Personal Trainer And Fitness Instructor Level 5 - Fitness, Health And Nutrition
New Zealand Institute of Health And Fitness
Albany, Auckland03.2022
CF-L1 Trainer - Health And Fitness
Crossfit HQ
Auckland CBD, Auckland07.2021
Nutrition Coach - Nutrition
Precision Nutrition
Online05.2020
Professional Barman - Mixology
Centro Argentino De Coctelería
Capital Federal, Buenos Aires12.2016
Professional Chef - Gastronomia
Escuela De Arte Gastronomica
Capital Federal, Buenos Aires12.2012
Bachelor of Science - Social Sciences
Instituto Atlético Pilar
Pilar , Buenos Aires 12.2008
Skills
- Fluent in Spanish and English
- Time management
- Computer skills
- Customer service
- Customer relations
- Marketing and sales experience
- Health codes compliance
- Service-oriented mindset
- Critical thinking
- Working collaboratively
- Conflict resolution
- People skills
- Weight management
- Team building
- Outgoing personality
- Organized
- Friendly, positive attitude
- Strength and conditioning
- Nutrition and weight loss management
- Nutrition assessment and planning
- Nutrition supplement familiarity
- Behavior standards
- Health and wellness Coach
- Strength coaching
- Group leadership
- CPR and First Aid certified
- Nutrition expert
- Physically fit
- Certified Personal Trainer
- Mentoring and coaching
- Energetic personality
Certification
- Social Dynamics - 2015 - Levantart
- Neuro Linguistic Programming NLP - 2015 - Instituto de Formacion e Investigacion
- License Controller Qualification - 2019 - New Zealand Qualifications Authority.
- Managers Certificate - Auckland District Licensing Committee.
- Intermediate Computer Skills.
- Drivers License.
- Workplace First Aid and CPR Certificate - 2021 - A1 First Aid Limited.
- Advance Sport Massage Training - 2022
Additional Information
New Zealand Resident Visa Holder
Timeline
Creator Success Manager
Macroactive
04.2023 - Current
Personal Trainer
Growing Younger
08.2022 - 02.2023
Onboarding Specialist
Macroactive
04.2022 - 04.2023
Health and Wellness Coach
Self Employed
08.2021 - Current
Fitness Instructor
Community Leissure Managment The Bays
08.2021 - 04.2022
Restaurant Manager
Aperitivo
12.2020 - 07.2021
Bar Manager
Waiheke Island Resort
08.2018 - 11.2020
Chef and Front of House
Timbuktu Nomadic Deli
04.2018 - 07.2018
General Manager
Waiheke Honey House
11.2017 - 04.2018
Personal Trainer And Fitness Instructor Level 5 - Fitness, Health And Nutrition
New Zealand Institute of Health And Fitness
CF-L1 Trainer - Health And Fitness
Crossfit HQ
Nutrition Coach - Nutrition
Precision Nutrition
Professional Barman - Mixology
Centro Argentino De Coctelería
Professional Chef - Gastronomia
Escuela De Arte Gastronomica
Bachelor of Science - Social Sciences
Instituto Atlético Pilar
- Social Dynamics - 2015 - Levantart
- Neuro Linguistic Programming NLP - 2015 - Instituto de Formacion e Investigacion
- License Controller Qualification - 2019 - New Zealand Qualifications Authority.
- Managers Certificate - Auckland District Licensing Committee.
- Intermediate Computer Skills.
- Drivers License.
- Workplace First Aid and CPR Certificate - 2021 - A1 First Aid Limited.
- Advance Sport Massage Training - 2022
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