I Komang Kusuma Wijaya
Auckland,Auckland CBD
Summary
Dynamic professional with a proven track record at Bank Rakyat Indonesia, excelling in customer service and conflict resolution. Leveraging critical thinking and active listening skills, I consistently achieved high customer satisfaction and loyalty. Experienced in legal support and compliance, I am adept at navigating complex situations to secure favorable outcomes.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Bank Rakyat Indonesia
07.2022 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Legal Officer
Koperasi MAPAN
03.2020 - 03.2022
- Provided legal support in the development and execution of strategic partnerships, joint ventures, and other collaborative arrangements.
- Conducted comprehensive research to support legal proceedings, formulate defenses and initiate legal action.
- Successfully represented the company in administrative hearings before regulatory agencies, securing favorable outcomes in contested proceedings.
- Drafted and reviewed a wide range of legal documents to ensure compliance with applicable laws and regulations.
Back of House Team Member
Anomali Coffee
08.2016 - 08.2017
Education
Bachelor Of Law - Law
Mahasaraswati University Denpasar
Denpasar09.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Sales expertise
- Shipping and logistics
Languages
English
Elementary
Indonesian
Native or Bilingual
Timeline
Customer Service Representative
Bank Rakyat Indonesia
07.2022 - 03.2025
Legal Officer
Koperasi MAPAN
03.2020 - 03.2022
Back of House Team Member
Anomali Coffee
08.2016 - 08.2017
Bachelor Of Law - Law
Mahasaraswati University Denpasar
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