Ilaisaane Fotu
AUK,Onehunga
Summary
Proven Data Analyst and Retail Sales Assistant with a track record of enhancing business efficiency and customer satisfaction at Brown Eyes Research and Seed Heritage. Excelled in utilizing advanced Excel and data visualization for impactful business insights, while fostering strong customer relationships through exceptional service. Demonstrates analytical thinking and cultural awareness, driving significant improvements in data accuracy and sales performance.
Overview
5
5
years of professional experience
Work History
Retail Sales Assistant
Seed Heritage
02.2024 - Current
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Streamlined checkout process by efficiently operating cash registers and POS systems.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Data Analyst
Brown Eyes Research
01.2020 - Current
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful business reports.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Automated routine data analysis tasks, freeing up time for more complex analysis.
- Enhanced data accuracy by automating data cleansing processes, significantly reducing manual errors.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Utilized data visualization techniques to present and explain complex data sets.
Education
Bachelor Of Business Admin. - Business Administration And Management
NZMA
South Auckland Campus10.2017
Skills
Till counting
Sales expertise
Store opening and closing
Product and service sales
Stocking and replenishing
Cash Handling
Point of sale operation
Product promotions
Microsoft applications proficiency
Cash register operation
Organization
Analytical and Critical Thinking
Self-Motivated
Good Telephone Etiquette
Critical Thinking
Cultural Awareness
Planning and Coordination
Timeline
Retail Sales Assistant
Seed Heritage
02.2024 - Current
Data Analyst
Brown Eyes Research
01.2020 - Current
Bachelor Of Business Admin. - Business Administration And Management
NZMA
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