Ilaisaane (Sunny) Mounga

• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Administered medication as directed by physician.
• Monitored vital signs and reported any abnormal findings promptly to nursing staff, facilitating early intervention when necessary.
• Promoted adherence to facility policies and procedures by modeling professional behavior at all times, ensuring consistent standards across the workplace.
• Worked along side Social workers for the health andwellbeing of whaiora
• Daily check-ins with whaiora regarding mental state
• Assistance with Doctors appointments as well as prescription pick ups
• Encouraged independence where possible

• Boosted customer service satisfaction ratings through consistent quality control.
• Liaised with Radiologists, Sonographers and Xray technicians to develop solutions and accomplish shared objectives.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked effectively in fast-paced environments.
• Organized and detail-oriented with a strong work ethic.
• Worked well in a team setting, providing support and guidance.
• Developed strong communication and organizational skills through working on group projects.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Scheduled initial and return appointments for Radiology clients, adhering to internal policies while accommodating individual customer needs.

Promoted to Reception Team Leader:

• Promoted a positive image of the organization externally by representing the company professionally during interactions with clients and visitors.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
• Completed bi-weekly payroll for 7 employees in my Department (Radiology 2 and St Lukes)
• Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.

Promoted to an EA Position within the Doctors and Mercy Radiology:

• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Conducted research and analyzed data to provide detailed reports on various business topics.
• Volunteered to help with special projects of varying degrees of complexity.
• Handled confidential and sensitive information with discretion and tact.
• Filed paperwork and organized computer-based information.

Promoted to Coordinator for small initiatives:

• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
• Managed company schedule to coordinate calendar and arrange travel.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Kept high average of performance evaluations.
• Tracked records, filed documents and maintained communication between clients to manage office activities.
• Worked with a small group to create initiatives to help bring awareness to health insurance policies within Māori tribes in Auckland.
• Visited these tribes to speak about the importance of regular health checks to avoid terminal illnesses that can be treated early if identitfied.

• Coordinated timely installation, maintenance and repair of production equipment.
• Exceeded client expectations with exceptional attention to detail and commitment to delivering the highest quality installations in every project undertaken.
• Hit Annual KIP's
• Established strong relationships with clients, leading to repeat business and positive referrals for future projects.
• Handled all necessary paperwork and documentation associated bookings and sent to the correct team for completion and the success of many Ultrasound, Xray and Injection bookings.

• Maximized performance by monitoring daily activities and mentoring team members.
• Conducted thorough performance evaluations based on quantitative metrics as well as qualitative insights to ensure a fair and transparent appraisal system.
• Performed comprehensive risk assessments to identify potential threats to organizational objectives and implemented proactive mitigation measures accordingly.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Managed inventory of office supplies, reducing costs by tracking usage and identifying cost-saving opportunities.
• Increased customer service success rates by quickly resolving issues.
• Volunteered to help with special projects of varying degrees of complexity.
• Served as corporate liaison for finance, IT, and marketing departments.
• Helped on shop floor when Glass department was slow and quiet.
• Taking F2F walk-in orders.
• Keeping a good rapport with current clienteles.

• Spearheaded successful project management efforts by establishing clear goals, timelines, and resources allocation plans.
• Assisted with buying products when Manager was away or when needed.
• Improved team productivity by streamlining daily operations and implementing efficient processes.
• Open and closed chill section on my rostered days.
• Restocking products.
• Unloading and Creating pallets for delivery too and from large customers.
• Packing small scale customer orders