- Travel: Avid traveler with a passion for exploring different cultures, languages, and destinations
- Aviation and Customer Experience: Strong desire to contribute to the airline industry by delivering exceptional customer service and enriching the travel experience
- Photography: I have a passion for photography and editing photos
Ilasa Faitua
Auckland,AUK
Summary
Proactive Customer Service and Sales Consultant with expertise in both in-person and online customer interactions. Skilled in resolving disputes, boosting sales through consultative techniques, and creating engaging content for social media. Brings strong communication, problem-solving abilities, and a customer-centered approach to drive loyalty and retention.
Overview
5
5
years of professional experience
Work History
Customer Service and Sales Consultant
Target Furniture
01.2024 - Current
- Engaged with customers both in-person and online, providing attentive service to resolve product inquiries and support sales processes.
- Handled customer disputes with professionalism and a focus on timely resolutions, successfully maintaining a high standard of customer satisfaction.
- Developed strong communication and problem-solving skills, with the ability to remain calm and solution-oriented in high-pressure situations.
- Contributed to team sales targets through a positive, customer-centered approach, consistently supporting customer loyalty and retention.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Social Media Assistant
Eagles Rugby Club
02.2020 - 01.2021
- Created engaging content to keep social media channels updated and on brand.
- Developed captivating visual content using graphic design tools for enhanced aesthetic appeal across all channels.
- Boosted customer engagement through regular posting of relevant and interactive content on various social media platforms.
- Assisted film crew with interviews and filming.
Education
Associate of Arts - Visual arts and media
UNITEC Institute of Technology
Auckland, NZ07-2020
Skills
- Customer Service: Expertise in face-to-face and online customer interactions, with a commitment to providing a positive and welcoming experience
- Conflict Resolution: Skilled in addressing and resolving customer disputes, ensuring satisfaction while maintaining brand integrity
- Communication: Clear and adaptable communicator, capable of engaging with customers and colleagues across diverse backgrounds
- Adaptability: Experienced in working within dynamic environments and adapting quickly to new roles and cultural settings
Interests
Timeline
Customer Service and Sales Consultant
Target Furniture
01.2024 - Current
Social Media Assistant
Eagles Rugby Club
02.2020 - 01.2021
Associate of Arts - Visual arts and media
UNITEC Institute of Technology
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