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ILISAPECI SALAIVALU
CHRISTCHURCH,Canterbury
Summary
Professional with track record in retail management, adept at driving team collaboration and achieving results. Expertise in inventory management, staff training, and customer service, ensuring smooth operations and high standards. Known for adaptability and reliability, delivering consistent performance in dynamic environments. Equipped with strong problem-solving skills and focus on operational excellence.
Overview
17
17
years of professional experience
Work History
Shop Manager
Vodafone Fiji PTE LTD
Suva, Central
06.2016 - 12.2025
- Trained new employees on proper protocols and customer service standards.
- Answered customers' questions and addressed problems and complaints in person and also via phone or email.
- Organized daily and weekly sales reports to track shop success.
- Performed daily store operations such as opening and closing duties, cash handling, and restocking shelves.
- Drove sales growth by crafting effective advertising, sales promotion, and display plans, attracting and engaging customers.
- Ensured a safe and clean store environment, promoting a positive atmosphere for employees and customers alike.
- Opened and closed store by counting cash drawers, making bank deposits and locking and unlocking entrances.
Shop Manager (Regional)
Vodafone PNG PTE Ltd
Goroka, Eastern Highlands
05.2023 - 07.2023
- Trained new employees on proper protocols and customer service standards.
- Opened and closed store by counting cash drawers, making bank deposits and locking and unlocking entrances.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Cultivated and maintained positive working relationships with clients.
- Organized daily and weekly sales reports to track shop success.
- Performed daily store operations such as opening and closing duties, cash handling, and restocking shelves.
Shop Manager (Regional)
Vodafone PNG PTE Ltd
Port Moresby, National Capital
05.2022 - 07.2022
- Monitored daily store activities such as sales transactions, returns and exchanges, cash handling procedures.
- Maintained accurate inventories by tracking stock levels on a regular basis.
- Recruited, trained, developed, managed and evaluated staff performance.
- Implemented innovative marketing strategies to attract new customers and retain existing ones.
- Ensured that merchandise was accurately priced and displayed according to company standards.
- Trained new employees on proper protocols and customer service standards.
Retail Consultant
Vodafone Fiji PTE LTD
Suva, Central
04.2013 - 05.2016
- Worked closely with vendors to ensure timely delivery of products according to specifications.
- Provided excellent customer service to ensure customers had a positive experience.
- Resolved customer complaints promptly and professionally.
- Maintained up-to-date knowledge of product features and benefits to better assist customers with their needs.
- Performed periodic price checks in order to maintain competitive pricing structure.
Customer Value Management
Vodafone Fiji PTE LTD
Suva, Central
11.2011 - 04.2013
- Focus on analyzing customer data, designing targeted offers for retention and upsell, and managing end-to-end campaigns to improve revenue.
Customer Care Representative
Vodafone Fiji PTE LTD
Suva
04.2009 - 04.2011
- Demonstrated strong communication skills to interact with customers via phone, email and online chat.
- Provided excellent customer service, resolving inquiries and complaints in a timely manner.
- Managed workload effectively by prioritizing tasks according to urgency or importance.
Education
Professional Diploma - Public Sector Management, Public Management, Business Communications
Skills
- Sales tracking
- Financial management
- POS systems
- Customer service management
- Inventory management
- Operations management
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Complaint resolution
Call center experience
Customer satisfaction measurement
Sales expertise
Relationship building
Complaint handling
Conflict resolution
Customer relationship management (CRM)
Timeline
Shop Manager (Regional) - Vodafone PNG PTE Ltd
05.2023 - 07.2023
Shop Manager (Regional) - Vodafone PNG PTE Ltd
05.2022 - 07.2022
Shop Manager - Vodafone Fiji PTE LTD
06.2016 - 12.2025
Retail Consultant - Vodafone Fiji PTE LTD
04.2013 - 05.2016
Customer Value Management - Vodafone Fiji PTE LTD
11.2011 - 04.2013
Customer Care Representative - Vodafone Fiji PTE LTD
04.2009 - 04.2011
University of the South Pacific - Professional Diploma, Public Sector Management, Public Management, Business Communications