Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ilisapeci Elenoa Moceituba

Te Atatu Peninsula,Auckland

Summary

Motivated caregiver trained in mobility assistance, personal hygiene support and housekeeping. Monitors medical conditions and works with healthcare providers to optimize care. Focuses on comfort and emotional support and meets physical needs. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Elderly Caregiver Volunteer

Colonial War Memorial Hospital Fiji
Suva, Fiji
09.2023 - 12.2023
  • Monitored vital signs such as blood pressure, temperature, pulse rate, as instructed by clinical staff.
  • Observed changes in health condition or behavior of elderly clients and reported any concerns to appropriate personnel.
  • Kept living areas clean and organized for the comfort of the elderly residents.
  • Encouraged independence by helping seniors complete tasks on their own whenever possible.
  • Provided assistance with personal hygiene such as changing incontinence products and bed linens when necessary.
  • Provided companionship and emotional support to elderly individuals.
  • Helped coordinate care plans between healthcare providers and families of the elderly patient.
  • Developed positive relationships with family members of elderly clients.
  • Facilitated socialization opportunities among peers in order to promote mental well-being.
  • Maintained records of client progress, services provided, and other pertinent information.
  • Organized recreational activities for elderly clients including reading, playing board games, and taking walks.
  • Conducted physical assessments on elderly patients to monitor changes in physical abilities over time.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Engaged clients by conversing and participating in activities and hobbies.
  • Followed care plan and directions to administer medications.
  • Laundered clothing and bedding to prevent infection.
  • Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
  • Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
  • Respected the privacy, dignity and confidentiality of each client served.
  • Provided emotional support during end-of-life transitions.
  • Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.

Sales Assistant

PROUDS SUVA CENTRAL
Suva, SUVA FIJI
05.2022 - 09.2023
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Accepted and completed cash, check and credit card payments.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Fostered relationships with customers to expand customer base and retain business.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders.
  • Contacted customers to provide information on new and exciting products and service offerings.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Identified trends for sale promotions to increase interest or demand in products.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Engaged in sales-oriented discussions to determine customer pain points.
  • Cross-trained in other departments within the store including checkout counter operations.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Performed regular price checks to ensure competitive pricing.
  • Greeted customers and provided assistance with product selection.
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Assisted in creating displays to promote products.
  • Participated in training sessions for new employees on proper use of equipment or software applications related to sales activities.
  • Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
  • Ensured compliance with company policies and procedures at all times.
  • Processed special orders for out-of-stock items when necessary.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Processed orders accurately and efficiently using a POS system.
  • Informed customers about current promotions and discounts.
  • Collaborated with other departments such as marketing, merchandising, operations, to ensure smooth functioning of overall store operations.
  • Resolved customer complaints in a timely manner.
  • Maintained cleanliness of the sales floor area at all times.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Replenished merchandise on shelves as needed throughout the day.
  • Assisted customers in selecting products, providing excellent service.
  • Developed strong rapport with customers to drive repeat business.
  • Conducted regular price audits to ensure accuracy.
  • Demonstrated expert knowledge of store products and promotions.
  • Performed opening and closing duties, including cash handling.
  • Organized seasonal promotional events to boost sales numbers.
  • Cross-trained in multiple departments for increased versatility.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended, selected and located merchandise based on customer desires.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

TELLER

WESTPAC BANKING COOPERATION FIJI
Suva, SUVA FIJI
09.2018 - 09.2020
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Delivered exceptional service to customers in person or over telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Reported any operational issues or system problems that occurred during shift promptly.
  • Maintained accurate records of all transactions for compliance purposes.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Performed daily reconciliation of teller drawer within established limits.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Continuously updated knowledge about banking products, services, policies and regulations.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Explained account information to customers in detail as needed.
  • Balanced cash drawers on a daily basis.
  • Followed up on requests from customers in a timely manner.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Explained the features of various banking products available to customers.
  • Answered customer inquiries regarding bank products and services.
  • Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Balanced cash drawer daily, ensuring accuracy and security.

BSPLIFE INSURANCE SALES ADVISOR

BSPLIFE FIJI
Suva, SUVA FIJI
02.2019 - 04.2020
  • Gave sales presentations, negotiated contracts and promoted services to customers.
  • Developed and maintained relationships with existing customers while also generating new leads through cold calling.
  • Conducted market research and analysed competitor activity to stay ahead of industry trends.
  • Maintained up-to-date knowledge of all available insurance products in order to provide accurate advice.
  • Evaluated customer feedback regularly in order to identify areas needing improvement.
  • Negotiated contracts with clients based on their individual needs and budget requirements.
  • Utilised customer relationship management software to keep track of sales, client information and policy details.
  • Provided advice to clients on the insurance products best suited to their needs.
  • Researched current regulations regarding insurance policies and advised customers accordingly.
  • Performed data entry tasks accurately into computer systems for record keeping purposes.
  • Answered customer queries via phone or email promptly and professionally.
  • Assisted customers in filing claims when necessary, ensuring timely resolution of disputes.
  • Upsold products to policyholders and potential new clients.
  • Rewrote and reinstated insurance policies, following underwriting and business rules.
  • Researched and analyzed beneficial insurance and investment options and made recommendations to clients.

Airline Customer Service Agent

MINDPEARL LIMITED
Suva, SUVA FIJI
06.2015 - 09.2017
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Made outbound calls to obtain account information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Improved customer service wait times to mitigate complaints.
  • Resolved customer complaints promptly and efficiently.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Delivered attentive and responsive customer service by leading resolution of internal and external ticketing questions and concerns consistently, courteously and respectfully.
  • Conducted ticket inventory sales, marketing, fulfillment and distribution for concerts and sports events.
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Completed order transactions and generated travel documentation and detailed itineraries.
  • Addressed customer inquiries via email, telephone calls or in person, providing prompt response, or follow-up.
  • Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.
  • Verified passenger documentation ensuring compliance with applicable laws and regulations.
  • Filed reports of passenger complaints or incidents that occurred during travel process.
  • Responsible for ensuring all payment transactions are processed correctly before issuing tickets.
  • Monitored security checkpoints to ensure safety of passengers and staff members alike.
  • Coordinated with ground crew personnel on arrival and departure procedures for each flight.
  • Followed company policies and procedures related to customer service operations at all times.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • Checked luggage for proper weight distribution according to aircraft specifications.
  • Processed refunds, exchanges, and upgrades when necessary.
  • Ensured all boarding passes were printed accurately prior to flight departure time.
  • Advised passengers of any changes or delays in their scheduled flights.
  • Assisted customers with ticketing, seating, and baggage handling requirements.
  • Resolved customer complaints in a timely manner.
  • Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
  • Communicated effectively with other departments to ensure the best customer experience possible.
  • Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
  • Greeted passengers and provided information about departure and arrival times.
  • Performed check-in procedures for both domestic and international flights.
  • Handled special requests such as seat assignments or meal preferences.
  • Collaborated with airlines, hotels, and car rental agencies for group bookings.
  • Managed queues by prioritizing time-sensitive requests and rebooking passengers.
  • Calculated fares, commissions, and discounts on various bookings.
  • Stayed current on airline policies, industry regulations, and promotions.
  • Verified identification documents for domestic and international flights.
  • Assisted travelers with disabilities or special needs during their journey.
  • Coordinated boarding processes while adhering to safety protocols.
  • Handle currency exchanges or refunds according to company policies.
  • Ensured timely issuance of tickets and travel documents for clients.
  • Provided exceptional customer service through phone, email, and in-person interactions.

Education

Bachelor of Science - Agricultural Education

COLLEGE OF AGRICULTURE
FIJI
02-2012

Some College (No Degree) - CERTIFICATE III CAREGIVING

CAREGIVING SERVICE PROFESSIONAL INSTITUTE
FIJI

Skills

  • Emotional Support
  • Recreational Activities
  • Personal Hygiene Assistance
  • Meal Preparation
  • Compassionate Caregiving
  • Mobility Assistance
  • First Aid Training
  • Documentation And Reporting
  • First aid and safety
  • Data Confidentiality
  • Client documentation
  • Relationship Building
  • Activities of Daily Living
  • Client safety and first aid
  • Patient Companionship
  • Patient Care

Certification

CERTIFICATE III FUNDAMENTALS OF CAREGIVING

FIRST AID CERTIFICATE

References

References available upon request.

Timeline

Elderly Caregiver Volunteer

Colonial War Memorial Hospital Fiji
09.2023 - 12.2023

Sales Assistant

PROUDS SUVA CENTRAL
05.2022 - 09.2023

BSPLIFE INSURANCE SALES ADVISOR

BSPLIFE FIJI
02.2019 - 04.2020

TELLER

WESTPAC BANKING COOPERATION FIJI
09.2018 - 09.2020

Airline Customer Service Agent

MINDPEARL LIMITED
06.2015 - 09.2017

Bachelor of Science - Agricultural Education

COLLEGE OF AGRICULTURE

Some College (No Degree) - CERTIFICATE III CAREGIVING

CAREGIVING SERVICE PROFESSIONAL INSTITUTE

CERTIFICATE III FUNDAMENTALS OF CAREGIVING

FIRST AID CERTIFICATE

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Ilisapeci Elenoa Moceituba