Ilise Van Woerkom
Masterton,Wairarapa
Summary
Dynamic Natural Hazard Claims Manager at Suncorp Insurance with expertise in claims analysis and legal compliance. Proven track record in enhancing client satisfaction through personalized service and effective team motivation. Skilled in claims investigation, achieving high patient retention while streamlining processes for optimal efficiency. Committed to continuous improvement and professional development.
Overview
3
3
years of professional experience
Work History
Skin and Laser Therapist
Laser Clinics Australia / New Zealand
12.2023 - Current
- Improved patient outcomes by utilizing advanced laser therapy techniques and equipment.
- Streamlined appointment scheduling process, resulting in higher efficiency and increased patient capacity.
- Increased client satisfaction by providing personalized treatment plans based on individual needs and goals.
- Mentored junior therapists, sharing expertise in laser therapy techniques for professional development and growth within the team.
- Achieved high levels of client retention through exceptional customer service and clinical skills.
- Efficiently addressed any concerns or questions from patients regarding treatments or results.
- Skillfully operated laser therapy equipment with precision, delivering targeted treatment while minimizing side effects.
- Continuously updated knowledge of industry advancements, incorporating new techniques into practice for improved patient outcomes.
- Performed thorough initial consultations to assess patient needs and establish appropriate treatment plans accordingly.
Natural Hazard Claims Manager
Suncorp Insurance
12.2021 - 09.2023
- Streamlined appointment scheduling process, resulting in higher efficiency and increased patient capacity.
- Handled sensitive client information with discretion, adhering to regulations at all times.
- Increased client satisfaction by providing personalized treatment plans based on individual needs and goals.
- Mentored junior claims assistants, sharing expertise helping development and growth within the team.
- Achieved high levels of patient retention through exceptional customer service and clinical skills.
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
Education
International Diploma In Beauty Therapy -
Weltec
Wellington Skills
- Claims analysis
- Policy interpretation
- Claims investigation and research
- Investigation techniques
- Claims auditing
- Team motivation
- MS office suite
- Legal compliance
- Call center transactions
Languages
French
Elementary
Timeline
Skin and Laser Therapist
Laser Clinics Australia / New Zealand
12.2023 - Current
Natural Hazard Claims Manager
Suncorp Insurance
12.2021 - 09.2023
International Diploma In Beauty Therapy -
Weltec
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