Ilkay Akdag
Christchurch,CAN
Summary
Enthusiastic worker with a number of years of hands on experience in customer service, technically minded and ready for new challenges. Originally from Germany. Here in New Zealand since 2021 to start a family and a new life with New Zealand Fiance. Strong communicator, team player, eager to learn new processes and skills. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Seasoned Fresh Produce Assistant with background in managing fresh produce areas in grocery settings. Possess strong knowledge of safe food handling procedures, inventory management, and maintaining high standards of cleanliness. Showcased strengths include commitment to quality control and customer service, ability to work efficiently under pressure, and an understanding of proper produce storage techniques. Demonstrated impact in previous roles through streamlining processes for better productivity and creating visually appealing displays to enhance customer experience.
Overview
9
9
years of professional experience
Work History
Fresh Produce Assistant
Woolworth
Rolleston, Canterbury
09.2022 - 07.2024
- Reviewed purchase orders for accuracy prior to submitting them to vendors.
- Conducted daily inventory of stock, restocking shelves as needed.
- Organized display cases to ensure maximum visibility of products.
- Maintained cleanliness of the store including floors, counters, shelving, and coolers.
Fresh Produce Assistant
New World
Christchurch, Canterbury
02.2021 - 09.2022
- Reviewed purchase orders for accuracy prior to submitting them to vendors.
- Conducted daily inventory of stock, restocking shelves as needed.
- Organized display cases to ensure maximum visibility of products.
- Maintained cleanliness of the store including floors, counters, shelving, and coolers.
- Received and processed shipments from vendors in a timely manner.
Event Coordinator/Disc Jockey
Self Employed
, Hamburg/Berlin
02.2015 - 11.2020
- Planned, coordinated and executed clubnights and special events.
- Coordinated vendors, timelines and budgets for events.
- Coordinated and facilitated special events, specializing in Italo Disco and electro club nights.
- Hosted artist, accommodation during annual events.
- Networked with artists and negotiated fee's.
- Resident DJ with Automaticamore Berlin
Cinema Worker
CineStar IMAX
Berlin, Berlin
2014 - 2015
- Provided knowledgeable service when answering questions and greeted all customers with friendly demeanor.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
- Responded to guest questions about current facility events and future offerings.
- Processed admission payments and provided tickets.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Cinema Worker
Berlinale 2014
Central, Berlin
2014 - 2014
- Provided knowledgeable service when answering questions and greeted all customers with friendly demeanor.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
- Determined authenticity and applicability of presented tickets.
- Helped patrons to assigned seats by giving directions and leading way with flashlight while lights were dimmed.
Barista
Starbucks
Prenzlauerberg, Berlin
2009 - 11.2014
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Operated cash register, collected payments and provided accurate change.
- Described menu items to customers and suggested products based on stated preferences.
- Gave details on coffee blends and preparation descriptions to customers.
- Cleaned and sanitized work areas, utensils and equipment.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Managed daily non stop rush of over of customers daily with efficient, levelheaded customer service.
Sales Consultant
Just Music
, Hamburg
2008 - 2009
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Contacted new and existing customers to discuss how specific products could meet needs.
- Created and implemented store displays, promoting sales and growth.
- Improved overall customer purchasing experiences to promote steady revenue.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
Cinema Worker/Projectionist
Grindel-Kino
, Hamburg
2004 - 2008
- Assessed customer needs and upsold products and services to maximize sales.
- Provided knowledgeable service when answering questions and greeted all customers with friendly demeanor.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
- Helped patrons to assigned seats by giving directions and leading way with flashlight while lights were dimmed.
- Processed admission payments and provided tickets.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Projectionist
Studio Kino
, Hamburg
2001 - 2004
- Performed routine technical maintenance for projectors, including changing lamps, cleaning optics and replacing wiper bar and performed or arranged for scheduled maintenance or repair.
- Monitored day-to-day operations to maintain sound and image projection quality standards.
- Started projectors and opened shutters to project images onto screens.
- Spliced and rewound films onto reels automatically or by hand after showings and returned film to protective cases.
- Inspected projection equipment prior to operation to verify proper working order and address problems.
- Performed regular maintenance tasks to optimize equipment performance, including rotating and replacing xenon bulbs, cleaning lenses, lubricating machinery and keeping electrical contacts clean and tight.
Stagehand
Schlosstheater
Celle, Germany
1994 - 2001
- Assisted in stage and technical setup and breakdown for productions and performances.
- Built and decorated props and set pieces according to each productions instructions.
- Adhered to safety protocol in storing, loading and unloading set pieces and stage equipment.
- Pitched in to help crews with building sets and identified problems that could have resulted in possible safety issues.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education
High School Diploma -
Clay Oberschule
Berlin1994
Skills
- Problem-solving abilities
- Sales expertise
- Customer relations
- In-store support
- Speaks - German, Turkish, English
- Customer Service
- Product Knowledge
Timeline
Fresh Produce Assistant
Woolworth
09.2022 - 07.2024
Fresh Produce Assistant
New World
02.2021 - 09.2022
Event Coordinator/Disc Jockey
Self Employed
02.2015 - 11.2020
Cinema Worker
CineStar IMAX
2014 - 2015
Cinema Worker
Berlinale 2014
2014 - 2014
Barista
Starbucks
2009 - 11.2014
Sales Consultant
Just Music
2008 - 2009
Cinema Worker/Projectionist
Grindel-Kino
2004 - 2008
Projectionist
Studio Kino
2001 - 2004
Stagehand
Schlosstheater
1994 - 2001
High School Diploma -
Clay Oberschule
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