Ilze Kraukle
Auckland
Summary
Motivated and friendly Hospitality Worker with excellent social skills, communication abilities and customer service background. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Pursues every opportunity to support team members and proactively address issues. Enjoys learning new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista/Chef
What The Flip
Perth, WA
10.2021 - 08.2024
- Pleasantly interacted with 50 customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages and food, which improved sales by 30%.
Food Service Officer
Estia Health Gold Coast
Gold Coast, QLD
01.2020 - 03.2021
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Physician Assistant
Emergency Medical Service
Latvia
03.2017 - 08.2019
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Conducted equipment and vehicle checks before every shift to maintain continuous and safe operation.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Responded to daily emergencies and worked alongside with different emergency services.
Education
Diploma - Leadership & Management
Lexis Training
Perth, WA06.2022
Certificate IV - Outdoor Education
Eagle Academy
Gold Coast, QLD11.2020
Bachelor Of Science - Physician Assistant
Riga 1st Medical College
Latvia06.2018
Skills
High perseverance
Good social skills
Adaptability
Attention to detail
Good teamwork and independent worker
Certification
- Certificate of Responsible Service of Alcohol
Languages
Latvian
Native or Bilingual
English
Native or Bilingual
Russian
Elementary
Timeline
Barista/Chef
What The Flip
10.2021 - 08.2024
Food Service Officer
Estia Health Gold Coast
01.2020 - 03.2021
Physician Assistant
Emergency Medical Service
03.2017 - 08.2019
Diploma - Leadership & Management
Lexis Training
Certificate IV - Outdoor Education
Eagle Academy
Bachelor Of Science - Physician Assistant
Riga 1st Medical College