Summary
Overview
Work History
Education
Skills
Timeline
Generic
IMANE GACEM

IMANE GACEM

Hamilton,WKO

Summary

Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.


Overview

13
13
years of professional experience

Work History

Social Welfare Assistant

Ministry of social development
06.2019 - 01.2021
  • Updated client documentation for accurate, compliant and current records.
  • Supported clients and families with empathy and compassion during difficult times.
  • Advocated for clients to assure respected rights and wishes.
  • Assisted clients with navigating and accessing social services such as housing and medical care.
  • Helped clients develop new coping mechanisms and techniques to drive behaviour modification.
  • De-escalated stressful situations through individual and family crisis interventions.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Administered assessments to identify clients' needs and establish financial support plans.
  • Reviewed application process with applicants and assisted in preparation of documents to apply for state benefits.
  • Conducted applicant interviews and determined eligibility for public assistance programs.
  • Endured accuracy of applicant's eligibility by compiling, recording and evaluating financial data provided by applicant.
  • Administered and tracked client service payments.
  • Collaborated with other state program offices to provide applicants with additional supports to meet needs.
  • Assisted applicants in coordinating and referring to other appropriate social service agencies.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Provided support to social service clients in navigating available resources.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.

Electronic Operator and Trainee Team Leader

Gallagher Group International
04.2014 - 12.2018
  • Troubleshot and resolved equipment failures to reduce operational disruption.
  • Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
  • Assembled, tested and maintained components and systems for high-performing electronics.
  • Monitored and tested equipment performance to diagnose and resolve problems.
  • Managed reactive repairs and emergency maintenance for varied electronic devices.
  • Reviewed and interpreted service manuals, specifications, and blueprints.
  • Calibrated electrical components and systems to optimize performance.
  • Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.
  • Led preventative maintenance and inspections to limit electrical issues.
  • Trained new employees in assembly skills to improve team production levels.
  • Stayed up-to-date on electrical codes and safety procedures to maintain efficiency and safety.
  • Made sure that products were produced on time and are of good quality.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.

Quality And Control Operator

Ingham Enterprise
06.2012 - 09.2013
  • Performed thorough inspections of incoming materials and outgoing products.
  • Evaluated samples against standards by completing products checks, visual inspections, and other established tests.
  • Maintained quality documentation and records for conformance with relevant standards.
  • Collaborated with production staff to improve processes, reduce defects and optimize quality.
  • Adhered to safety and clean area procedures to comply with regulatory mandates.
  • Monitored production output to verify quality standards ahead of dispatch.
  • Tested and evaluated product precision against specifications to reduce discrepancies.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Developed and implemented quality control processes to meet product standards.
  • Led root cause analysis to identify issues and propose targeted solutions.
  • Carried out ad-hoc inspections to verify conformance with agreed standards.
  • Reported problems and concerns to management.
  • Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.

Sales Consultant

Callson Group
07.2010 - 03.2011
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.

Intern Trainee

Palmeraie Golf Palace
04.2009 - 06.2009
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Introduced customers to resort amenities with pleasant and helpful demeanour.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Enforced policies and procedures to increase efficiency.


  • Implemented marketing and promotional initiatives to increase occupancy.
  • Stored guest valuables in safe and individual boxes for security.

Phone Directory Operator

Phone Group
10.2007 - 09.2008
  • Accessed number directories to provide relevant information to callers.
  • Completed and forwarded forms for listing corrections, incidents and emergency calls to correct personnel.
  • Answered questions about third-party charges and refunded incorrect bills.
  • Helped callers locate specific businesses, residences or public buildings with mapping assistance.
  • Managed high volume of incoming calls from customers over 50 calls per day, providing outstanding customer service to callers.
  • Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Connected callers with appropriate professional, department, or business.
  • Handled customer complaints using strong engagement, research and issue-resolution skills.
  • Gathered customer information and promptly input data into computer system.
  • Warmly greeted callers and offered assistance in transferring to appropriate department or employee.

Education

Bachelor of Arts - Tourism

Racine School
Marrakesh, Morocco

High School Diploma -

King Mohammed 6th Technical High School
Marrakesh, Morocco

Skills

  • Information Gathering
  • Trilingual
  • Interviewing Individuals
  • Eligibility Determinations
  • Financial Assistance
  • Disability Support
  • Service Delivery
  • Creative Solutions
  • Safety and Risk Assessments
  • Injury Prevention
  • Maintaining PPE
  • Customer Satisfaction
  • Quality Assurance

Timeline

Social Welfare Assistant

Ministry of social development
06.2019 - 01.2021

Electronic Operator and Trainee Team Leader

Gallagher Group International
04.2014 - 12.2018

Quality And Control Operator

Ingham Enterprise
06.2012 - 09.2013

Sales Consultant

Callson Group
07.2010 - 03.2011

Intern Trainee

Palmeraie Golf Palace
04.2009 - 06.2009

Phone Directory Operator

Phone Group
10.2007 - 09.2008

Bachelor of Arts - Tourism

Racine School

High School Diploma -

King Mohammed 6th Technical High School

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IMANE GACEM