Imelda Pauga
Auckland,Wattle Downs
Summary
I am seeking new challenges within the Hospitality sector. Skilled in customer service, I enjoy being of assistance to others and resolving issues. I adapt fast to new processes and environments, and I consistently meet deadlines. Friendly and positive, I connect easily with customers and colleagues and am always happy to lend a hand to others. I offer reliability, a strong work ethic, and leadership skills to a busy Hospitality team that allow for further professional and personal development.
Overview
3
3
years of professional experience
Work History
Warehouse Worker
NZ Post
12.2023 - 03.2024
- Investigated and resolved customer complaints and order issues
- Unloaded orders from vans for sorting and processing on the conveyor belt
- Maintained a clean and tidy warehousing environment
- Set up forms, machinery, and the warehouse at the end of shifts for the next day
- Followed H&S regulations and wore PPE correctly.
Team Leader
Naumi Hotel
06.2021 - 08.2022
- Lead the Reception and Hospitality teams and delegated tasks between staff
- Managed reception duties with greeting guests and assisted with enquiries or requests
- Preparing and delivered a range of food and beverage orders
- Ensured all Food Safety and Hygiene standards and H&S regulations were met.
Customer Service/FOH
Ovato Cafe
12.2020 - 06.2021
- Served customers and processed cash and card transactions
- Made coffees to order for customers and cleaned the coffee machine daily
- Assisted with preparing ingredients and kitchen cleaning duties
- Adhered to all Food Safety and Hygiene standards.
Education
Level 1-2-3 & 4Certificate - Hospitality
NZMA-Otahuhu Campus
Auckland, NZ2020
Skills
2 years’ Hospitality and Customer Service experience
Warehousing and Mail Sorting experience
Leadership skills from supervising teams of more than 10 people
Level 1, 2, 3, and 4 Certificates in Hospitality
Knowledge of Food Safety/Hygiene standards, H&S regulations, and correct PPE use
Trained barista with strong customer service skills
Good computer skills with proficiency in Microsoft Office Suite
Great communicator who builds rapport with customers, co-workers, and management
Team player who works well in a team or independently
Hardworking individual who works well under pressureand has active listening skills
Bilingual – Samoan and English
Skillsandexperience
- 2 years’ Hospitality and Customer Service experience
- Warehousing and Mail Sorting experience
- Leadership skills from supervising teams of more than 10 people
- Level 1, 2, 3, and 4 Certificates in Hospitality
- Knowledge of Food Safety/Hygiene standards, H&S regulations, and correct PPE use
- Trained barista with strong customer service skills
- Good computer skills with proficiency in Microsoft Office Suite
- Great communicator who builds rapport with customers, co-workers, and management
- Team player who works well in a team or independently
- Hardworking individual who works well under pressure and has active listening skills
- Bilingual – Samoan and English
Education And Achievements
- Employee of the Month – 3 Times, 2021/2022, Naumi Hotel
- Level 3 and 4 Certificates in Hospitality, 2021, NZMA – Ōtāhuhu Campus
- Level 1 and 2 Certificates in Hospitality, 2020, NZMA – Ōtāhuhu Campus
References
- Rose Iakopo, Teacher Aide at Otahuhu College, 021 297 6214, iakoporose@gmail.com
- Rahul Pradham, Hospitality Teacher, 021 022 08635
Hobbies and Interests
I love watching TV, playing volleyball, listening to music, and spending time with my family.
Timeline
Warehouse Worker
NZ Post
12.2023 - 03.2024
Team Leader
Naumi Hotel
06.2021 - 08.2022
Customer Service/FOH
Ovato Cafe
12.2020 - 06.2021
Level 1-2-3 & 4Certificate - Hospitality
NZMA-Otahuhu Campus
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