Imeleta Coffin
Rolleston,CAN
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using my own initiative. I am able to work well under pressure and adhere to strict deadlines. Fluent in reading, writing and speaking Samoan and English.
Overview
16
16
years of professional experience
Work History
Seminary Teacher - Youth ages 14 - 18
The Church of Jesus Christ of Latter Day Saints
01.2020 - Current
- Preparing religion classes for youth seminary from Monday to Thursday at 6:30am to 7:30 am. Seminary's purpose is to strengthen the youth testimonies in Jesus Christ and help them choose the right path.
- Create and hold helpful activities to strengthen their mind and apply the lessons that they are learning to their everyday lives.
Hadstock Farm
07.2024 - 09.2024
- Working together as a team picking daffodils and tulips to meet targets each day.
- Using our hard working skills to manage our time as we go by each day.
- Following instructions from the manager on how we pick each flower.
- Working unsupervised to test our integrity and hard work.
Customer Service Representative
Christchurch City Council
12.2022 - 07.2023
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries and communicating with customers through various channels.
- Acknowledging and resolving customer complaints and knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests and keeping records of customers interactions, transactions, comments and complaints.
- Providing feedback on the efficiency of the customer service process and ensuring customer satisfaction and providing professional customer support.
- Provided assistance to customers with inquiries and service requests.
Pick Packer
Office Max
03.2021 - 04.2022
- Pulls and packs products based on daily orders, making sure to meet specifics of customer orders in a timely manner.
- Keeps products separated, organized and in good rotation and monitors product quality frequently, reporting problems to mitigate safety issues.
- Utilizes continuous improvement mindset and assists in identifying opportunities to improve processes.
- Follows good manufacturing practices and required work safe practices.
- Maintains a clean, sanitary, and safe work area and performs other duties as assigned.
Administrative Assistant
The Church of Jesus Christ of Latter Day Saints
06.2019 - 12.2020
- I assist the coordinator with maintaining updated records and files for the church education system for 200+ teenagers and 100+ young single adults. I help 23 teachers with enrollment and attendance making sure the information is accurate.
- Exceeded expectations by three weeks by training and setting up all teachers prior to school year start date.
- Completed 2019 school year successfully with attendance and testing validation as well as graduation and advancement certificates prior to each ceremony.
- When COVID 19 hit I carried the whole load of the program when the teacher couple had to go home to the USA on April 6th.
- Organize and schedule appointments.
- The Coordinator travels around the South Island and my job is to manage his travel budget so that it will cover the expenses of the traveling that he needs throughout the year.
- Write and distribute email, correspondence memos, letters, faxes and forms.
- Prepare weekly, monthly and yearly reports.
- Develop and maintain a filing system.
- Act as the point of contact for internal and external clients.
- Ordering and purchasing office supplies and distributing it to the volunteer teachers.
Assistant Manager
Polynesian Culture Centre
, USA
10.2013 - 03.2018
- Company Overview: Hawaii USA
- As an assistant manager I helped and was responsible for scheduling training for new and existing employees. I interviewed and hired new employees. I also worked with the department Vice President to organize and conduct leadership training for all supervisors, student leads, and managers.
- Trained workers the fundamentals of how to improve teamwork. Incorporated successful ideas from employees that were making a difference. As a result, our efficiency increased by 20% such as how long it took to handle a customer request.
- We trained all employees to better serve the customers. Once again, we used successful ideas from fellow employees. Our guest satisfaction scores increased from 5.5 to 8.75.
- Hawaii USA
Unpaid Internship - Legislative Drafting Division
Attorney General's Office Samoa (AGO)
06.2016 - 07.2016
- Assist the lawyers with legal research.
- Drafting legal MEMO to assist with projects.
- Editing and putting the AGO newsletter together.
Full-time representative Missionary
The Church of Jesus Christ of Latter-day Saints
Sacramento, USA
09.2009 - 04.2011
- Interact with different people from/with different backgrounds and circumstances.
- Teaching and training other representatives on teaching techniques.
Education
Certificate of Completion - Digital Literacy
Whanau Family Connect
01.2024 - 06.2024
Bachelor of Art - Political Science
Brigham Young University - Hawaii
Certificate - Information Technology
Certificate - Legal Studies
Skills
- Lesson planning
- Educational technology
- Time management
- Organizational skills
- Leadership training
- Youth mentorship
Timeline
Hadstock Farm
07.2024 - 09.2024
Certificate of Completion - Digital Literacy
Whanau Family Connect
01.2024 - 06.2024
Customer Service Representative
Christchurch City Council
12.2022 - 07.2023
Pick Packer
Office Max
03.2021 - 04.2022
Seminary Teacher - Youth ages 14 - 18
The Church of Jesus Christ of Latter Day Saints
01.2020 - Current
Administrative Assistant
The Church of Jesus Christ of Latter Day Saints
06.2019 - 12.2020
Unpaid Internship - Legislative Drafting Division
Attorney General's Office Samoa (AGO)
06.2016 - 07.2016
Assistant Manager
Polynesian Culture Centre
10.2013 - 03.2018
Full-time representative Missionary
The Church of Jesus Christ of Latter-day Saints
09.2009 - 04.2011
Bachelor of Art - Political Science
Brigham Young University - Hawaii
Certificate - Information Technology
Certificate - Legal Studies
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