Summary
Overview
Work History
Education
Skills
References:
Timeline
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Imi Kasiana Samuelu- Malaesilia

Massey,Auckland

Summary

I am an honest, reliable person who loves meeting new people and I always strive to do my best in all aspects of work. I enjoy learning new things working in positive team and I am always well presented. I am a friendly, enthusiastic person with good communication skills, a caring manner and a positive attitude towards work and life. I believe I will be an asset to your company.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Australian Unity Insurance
Melbourne (WFH) , Victoria
06.2020 - 07.2024
  • Navigation of online systems such as Accurity, Mercer and Zendesk
  • Assisted customers with payments, and technical support
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Customer Service Consltant

UniSuper (Weployee)
Melbourne CBD, Victoria
02.2020 - 06.2020
  • Handling inbound calls
  • Navigation of online systems such as Accurity, Contact Suite and Zendesk
  • Engaged customer in conversation to uncover needs with probing questions and overcome objections using persuasive techniques
  • Assisted with financial hardship application, sending out of annual statement and POI checks via GreenID

Customer Service Consultant

Air New Zealand
Mount Albert, Auckland, New Zealand
01.2014 - 01.2019
  • Handling inbound calls about flight information, Baggage, Transits and Stop over
  • Ticketing enquiries
  • Multitask effectively to simultaneously handle website chat and telephone customers needs

Education

High School Diploma -

Avondale College
Avondale- Auckland, New Zealand
10 2011

Skills

  • Expertise in various systems such as, Accurity, Contact Suite, Mercer, Qik, Zendesk, Microsoft office
  • Excellent Customer Service dealing with and serving customers
  • Excellent communication and interpersonal skills
  • Fast Learner being able to grasp concepts quickly
  • Time Management Skills and punctuality
  • Team environment enjoy working in a team or individually

References:

Available upon request.

Timeline

Customer Service Representative

Australian Unity Insurance
06.2020 - 07.2024

Customer Service Consltant

UniSuper (Weployee)
02.2020 - 06.2020

Customer Service Consultant

Air New Zealand
01.2014 - 01.2019

High School Diploma -

Avondale College
Imi Kasiana Samuelu- Malaesilia