Imogen Walker

• Monitored inventory levels of spare parts and supplies, ordering additional items as needed.
• Maintained detailed records of maintenance activities, ensuring accuracy and completeness.
• Coordinated with external vendors for repair services when necessary.
• Ensured that safety regulations were followed at all times during maintenance operations.
• Reviewed job orders regularly to ensure tasks were completed according to established standards.
• Created library of bills, invoices and project outlines to track ongoing maintenance progress.
• Filled out work orders, repair logs and maintenance plans to document work completed.
• Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
• Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
• Answered incoming telephone calls and responded to customer enquiries promptly and courteously.

• Managed accounting functions such as invoicing customers and reconciling accounts.
• Composed professional business correspondence, emails, meetings notes and other documents.
• Maintained office supplies and equipment to support team productivity.
• Interacted with customers by phone, email or in-person to provide information.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
• Assisting sales agents to ensure listings and sales are processed in a timely manner.

• Oversaw end-to-end business processes to maintain proficiency and profitability.
• Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
• Monitored staff performance.
• Reconciled daily sales, returns and financial reports in Xero.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients and updated client records.

• Communicated with clients to understand property needs and preferences.
• Generated leads for sales through cold calls and referrals.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Liaised between buyers and sellers to provide positive experiences for both parties.
• Advised and informed prospective clients on current market activities and conditions.

Appraising and listing properties

• Showing properties/open homes
• Preparation of sales and purchase agreements
• Negotiating deals
• General administration duties
• Personal assistance to other Salespeople

• Taking inbound accounts calls
• Customer service
• Dealing mainly with over 55’s

• Customer service
• Management of checkout operators
• Closing/night shift
• Food and cash handling
• In-Home Educator

• Providing a range of care to children aged 0-5
• Communication and relationship building with parents and family
• Record keeping, timesheets and child program journals.

• Service
• Management of checkout operators
• Personal Progress Reviews of checkout operators
• Food and cash handling.

• Stock control
• Filling shelves and building displays
• Communication and relationship building with supermarket staff
• Managing time sheets.

• Customer Service
• Food and cash handling
• Cleaning

• Customer Service
• Food and cash handling
• Management of checkout operators
• Personal Progress Reviews of checkout operators.