Imogen Wilson
Christchurch,CAN
Summary
- I am an experienced Clinical Nurse Specialist with over 15 years of nursing expertise, including community healthcare and leadership roles such as Registered Nurse Coordinator and Clinical Nurse Manager for Homecare. With a strong focus on quality and risk management, I hold a postgraduate diploma in health science and a recently completed master's in health service management. Guided by the principles of Te Tiriti
- Waitangi I am committed to fostering equitable healthcare practices that honour the rights, values, and needs of all individuals, particularly Māori. I prioritize collaborative partnerships with patients, whānau, and colleagues to ensure inclusive and culturally responsive care. Dedicated to improving patient experiences, I bring a reliable, adaptable, and hardworking approach to enhancing healthcare quality and safety. My goal is to expand expertise in quality management systems to drive continuous improvement in healthcare delivery and achieve equitable outcomes for all those under my care.
Overview
17
17
years of professional experience
Work History
Clinical Nurse Specialist for Quality
Nurse Maude
01.2023 - Current
- As a Clinical Nurse Specialist in quality, I support the management team across all Nurse Maude services by coordinating quality management initiatives, enhancing service delivery, and driving service improvement strategies
- Oversee quality requirements for Care Home and Hospice services, ensuring compliance with regulatory standards and best practices
- Contributed to significant organizational transitions, including aligning Community Nursing and Home-Based Services with the Ngā Paerewa Health and Disability Services Standards
- Expertise in the collection and analysis of data to identify trends and inform decision-making
- Produce comprehensive quarterly reports for the board and subcommittees, highlighting key insights and recommendations
- Provide leadership as through membership of subcommittees, including Clinical Governance and Clinical Quality and Risk, fostering accountability and continuous improvement
- Review of systems with a quality lens: Conduct comprehensive evaluations of existing systems and processes to identify gaps, inefficiencies, or risks
- Recommend and implement evidence-based solutions to enhance service delivery and ensure alignment with quality standards and best practices
- Assist with external audits: Collaborate with auditors and stakeholders to prepare for external reviews, ensuring all services meet compliance requirements and standards such as Ngā Paerewa Health and Disability Services Standards
- Facilitate smooth audit processes by providing accurate documentation and evidence of best practices
- Conduct internal audits: Plan, execute, and report on internal audits to monitor adherence to organizational policies, regulatory requirements, and quality standards
- Identify areas for improvement and ensure corrective actions are implemented effectively
- Manage quality improvement projects: Lead quality improvement initiatives, coordinating multidisciplinary teams to achieve project goals
- This includes integrating IT solutions to streamline processes, enhance data accuracy, and improve service delivery outcomes
- Manage corrective action plans: Oversee the development, implementation, and monitoring of corrective action plans to address identified gaps or non-compliances
- Ensure accountability by tracking progress and measuring the effectiveness of implemented solutions
- Management of the Risk Register: Oversee the maintenance and ongoing review of the organization's Risk Register to ensure all identified risks are accurately documented, assessed, and prioritized
- Implement risk mitigation strategies, monitor progress, and report significant risks and trends to senior leadership and governance committees
- Facilitate a proactive risk management culture by engaging with teams to identify emerging risks and ensure adherence to regulatory and organizational standards
- Review of Policies and Procedures: Conduct thorough evaluations of existing policies and procedures to ensure they are up-to-date, relevant, and aligned with current regulatory requirements, industry standards, and organizational goals
- Collaborate with multidisciplinary teams to develop and implement evidence-based updates that enhance quality and safety
- Facilitate regular review cycles to maintain compliance and consistency across all services
- Management of incidents and complaints: Effective management of complaints involves promptly acknowledging concerns, investigating the issue thoroughly, implementing corrective actions, and ensuring satisfaction through resolution at the service level, as well as responding to external bodies like the Health and Disability Commissioner (HDC) when necessary, while continuously monitoring and improving practices to prevent recurrence
- Day to day management of quality team: Provide leadership and oversight for the quality team’s daily operations, ensuring alignment with best practices, organizational goals, and quality standards
- Directly report to the Director of Nursing, maintaining clear communication on progress, challenges, and strategic initiatives
- Facilitate team collaboration and productivity by coordinating workloads, setting priorities, and offering guidance to ensure deliverables are met efficiently
- Act as a mentor and resource for team members, supporting their professional development and fostering a culture of continuous improvement
- Lead efforts to address emerging quality concerns promptly, driving solutions that enhance patient safety, compliance, and service excellence
Quality and Risk Facilitator
Nurse Maude
05.2022 - 08.2023
- Supporting the management team across the District Nursing and Home-based services in the community to coordinate quality, service delivery and service improvement activities
- Review of systems with quality lens
- To assist with external audits
- Internal audits
- Manage quality improvement projects, including assistance with IT projects
- Manage correct action plans
- Chair quality meeting for District Nursing
- Writing of reports including the quality clinical risk report
- Management of the Risk register
- Review of policies and procedures
- Chair infection prevention and antimicrobial stewardship committee
Clinical Nurse Manager for Homecare
Nurse Maude
08.2021 - 05.2022
- Secondment to clinical nurse manager for homecare at Nurse Maude to cover maternity leave
- Leading a team of Support Workers, Enrolled and Registered Nurses
- Managing staff rosters, annual leave and leave requests
- Overview of spread sheets and data to maintain service
- Managing team meetings and motivation of staff
- Reviewing quality complaints
- Liaising with quality on improvement to service
- Participation in MDT meetings
- Leading the team through change and pandemic operations
Registered Nurse Coordinator
Nurse Maude
01.2016 - 01.2021
- Registered Nurse Coordinator
- Filling in for current clinical nurse manager for short periods of leave
- Supervision experience
- High standard of care to number of patients within different environments
- Leading a team of Enrolled and Registered Nurses
- Delegating tasks of daily district nursing to staff members according to their scope
- Participating in quality improvement
- Leading the team through change of system
District Nurse
Nurse Maude Association
Christchurch
01.2008 - 01.2016
- Wound care including compression training and short stretch therapy
- Medication management
- Palliative care
- IV therapy in community settings
- Triaging of referrals
- Liaising with other relevant community services
- Liaising with GP’s regarding patient care, discharge, and admissions
- Self-directed nursing with astute judgement skills
- Leading team meetings and supporting other staff
- Developed and implemented nursing and patient care plans including assessments, evaluations, and nursing diagnoses
- Accurate documentation of information obtained through patient interviews
- Followed infectious control procedures
- Scheduled patient admissions and discharges
- Charting accuracy through precise documentation
- Always provided on-call care, both day and night
- Patient advocacy through explaining treatment procedures, medication risks, special diets, and physician instructions to patients
Education
Master’s - Health Service Management
Massey University
11.2024
SLII leadership training
06.2023
US 8086 Certificate for auditing
06.2022
Post Graduate Diploma - Health Practice
01.2020
Post Graduate Certificate - Health Science
01.2018
Nursing Management of Breast and Gynaecological Cancers
Christchurch Polytechnic Institute of Technology
01.2016
Management of Cancer Related Problems
Christchurch Polytechnic Institute of Technology
01.2014
Understanding Cancer Course
Christchurch Polytechnic Institute of Technology
01.2014
Nurse Entry to Practise Programme (NETP)
Nurse Maude Association
01.2009
Bachelor of Nursing -
Christchurch Polytechnic Institute of Technology
01.2007
Vaccinator's Certificate
Skills
- Strong communication and listening skills
- Quality improvement and risk management
- Leadership and mentorship skills
- Policy and procedure review expertise
- Interpersonal and collaboration skills
- Effective time management and organizational skills
- Patient/family-focused care
- Strong clinical judgment and evidence-based practice
- Autonomous and team-oriented work capability
- Data analysis
- Advocacy
- Project management
- Task delegation
Nzno membership
32038387
References
Linda Hill, Director of Nursing Nurse Maude Association, 021950035
Ann Bradley, Lead Auditor for DAA Group, 0211809348
Nznc
167223
Keyskillsandattributes
- Strong communication and listening skills
- Quality improvement and risk management
- Leadership and mentorship skills
- Policy and procedure review expertise
- Interpersonal and collaboration skills
- Effective time management and organizational skills
- Patient/family-focused care
- Strong clinical judgment and evidence-based practice
- Autonomous and team-oriented work capability
Timeline
Clinical Nurse Specialist for Quality
Nurse Maude
01.2023 - Current
Quality and Risk Facilitator
Nurse Maude
05.2022 - 08.2023
Clinical Nurse Manager for Homecare
Nurse Maude
08.2021 - 05.2022
Registered Nurse Coordinator
Nurse Maude
01.2016 - 01.2021
District Nurse
Nurse Maude Association
01.2008 - 01.2016
Master’s - Health Service Management
Massey University
SLII leadership training
US 8086 Certificate for auditing
Post Graduate Diploma - Health Practice
Post Graduate Certificate - Health Science
Nursing Management of Breast and Gynaecological Cancers
Christchurch Polytechnic Institute of Technology
Management of Cancer Related Problems
Christchurch Polytechnic Institute of Technology
Understanding Cancer Course
Christchurch Polytechnic Institute of Technology
Nurse Entry to Practise Programme (NETP)
Nurse Maude Association
Bachelor of Nursing -
Christchurch Polytechnic Institute of Technology
Vaccinator's Certificate
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