Imran Contractor
Yaldhurst
Summary
Experienced hospitality and technical professional with a robust background in managing operations, staff recruitment, training, and customer satisfaction. Proven ability to adapt and lead in various environments, with strong organizational and analytical skills. Adept at managing profit and loss statements, cost management, and ensuring high standards of service and product quality.
Overview
20
20
years of professional experience
Work History
Restaurant/General Manager
Wendco (NZ) Ltd
11.2023 - Current
- Previously worked from April 2007 to March 2016
- Executed overall business operations, including employee and management oversight
- Led recruitment, training, and development of employees and trainee managers
- Conducted strategic planning and business development, analyzing sales trends
- Managed stock levels, profit and loss statements, and service reports
- Ensured customer satisfaction and handled complaints both online and face-to-face
- Conducted weekly management meetings to communicate business goals
Proprietor
Celebratio Cakes & Bakes
10.2019 - 08.2023
- Managed business operations as proprietor, including staff recruitment and barista operations
- Developed recipes, managed marketing and pricing of products
- Handled cost management and prepared profit and loss statements
- Promoted business through various channels
CEO
Montreux Cakes & Bakes D/O Shettysons
01.2017 - 08.2023
- Set up multi-unit bakery with factory and retail outlets
- Led management teams, created processes to maintain standards, and conducted regular meetings with HODs
- Reported to directors, prepared profit and loss statements, and managed supply chain
Head of Operations
Vinit Foods D/O Shettysons
06.2016 - 01.2017
- Managed operations for the hospital division
- Prepared profit and loss statements, handled inventory management, and staff recruitment
- Conducted staff training and maintained operational standards
Technical Support Officer
ADT/Armourguard Cash Services
01.2005 - 01.2008
- Provided first-line maintenance of ATMs, managed log sheets, and trained new contractors
- Coordinated with various support teams to resolve issues
Education
Business Administration and Management -
Manukau Institute of Technology
03.2007
Skills
- Team Leadership
- Staff Training and Recruitment
- Operational Management
- Process and Project Management
- Ensuring Customer Satisfaction
- Analytical Skills
- Marketing and Promotions
- Cost Management
- Inventory Management
Accomplishments
- Business Builder of the Year 2015 awarded by Wendco NZ Ltd for achieving sales budget and positive sales vs. LY.
- Financial Cup for Excellence in Financial Management awarded by Wendco (NZ) Ltd.
- Nominated three times for Best GM of the Year NZ-wide in consecutive years.
- Recognized in International Franchisee Meeting for Excellence in Operations with training videos presented in Singapore by FDA.
Affiliations
- Experienced team leader with ability to manage cross-functional teams and multi-disciplinary projects.
- Strong critical thinking, decision making, and problem-solving skills.
- Organizational abilities with a result-oriented approach to achieving targets.
- Excellence in presentation skills and a 'work hard play hard' approach.
Timeline
Restaurant/General Manager
Wendco (NZ) Ltd
11.2023 - Current
Proprietor
Celebratio Cakes & Bakes
10.2019 - 08.2023
CEO
Montreux Cakes & Bakes D/O Shettysons
01.2017 - 08.2023
Head of Operations
Vinit Foods D/O Shettysons
06.2016 - 01.2017
Technical Support Officer
ADT/Armourguard Cash Services
01.2005 - 01.2008
Business Administration and Management -
Manukau Institute of Technology
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