Imran Onim

Key Responsibilities:

Responsible for identifying and developing new business opportunities within a designated territory. It involves building strong relationships with clients, promoting products and services.

• Sales Development: Identify and pursue new business opportunities within the territory. Develop and implement effective sales strategies to drive growth.
• Client Relationship Management: Generate and maintain strong relationships with existing and potential clients. Conduct regular weekly meetings and presentations to promote new products and services. Address client needs and provide solutions to enhance satisfaction.
• Market Analysis: Conduct market research to understand industry trends and competition.
  Identify potential markets and assess sales potential.
  Provide insights and recommendations to improve market penetration.
• Reporting and Analysis: Prepare sales reports, forecasts clients need, product improvements and territory analyses. Monitor and report on sales performance and market trends.
• Collaboration: Work closely with the marketing and product teams to align sales efforts. Collaborate with other sales representatives to share insights and strategies.
• Complaint Management: Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

• Provide customer experience through quality interactions
• Responding to customer queries via phone calls, messages and social media
• Preparing, editing, and generating company documents and reports.
• Providing tailored and customer centric lending solutions to customers for their desired vehicles and different services while up-selling
• Receiving and processing loan applications from phone, email, online and dealer enquiries
• Analyze loan details, think quickly, find solutions and make quick and effective decisions
• Loading and maintaining accurate client records and liaising with other financial institutions
• Supporting other Lending Consultants and other department with administrative tasks
• Take personal responsibility for adopting positive relationship-based service and working collaboratively with other businesses to help succeed in meeting and exceeding objectives
• Inventory management
• Arranging staff meetings and organizing events.
• Spreadsheet software data entry (e.g., Microsoft Excel)

• Implemented policies and standard operating procedures and managed quality, customer service and logistics
• Performing all the scanning work for Wealth, lending, CVS, Investment, FDTC, Cheques,
• Merchants documents, etc and classify them
• Prepping and sorting lending documents
• Arranging and communicating with all the branches and third-party courier companies for any logistic work
• Sorting and classify all GNA mails
• Provide support to all the business unit and customers
• Working on continues improvement projects
• Conducting meetings with other teams for any new business process and improvements
• Contributed to proposal and contract development, negotiations and meetings.

• Demonstrated excellent communication skills in resolving product and consumer complaints
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Assisted staff with resolving complex customer issues and implementing targeted solutions
• Train and develop staff in my department
• Sales planning, rostering, merchandising and ordering of stock to Company specified guidelines and budgets
• Abide by company policies and procedures in relation to Occupational
• Health and Safety (OH&S) and Food Safety to ensure a safe working Environment for customers, staff and contractors.