IMTIAZ MRIDUL
Auckland,New Zealand
Summary
Results-driven data professional with keen eye for detail and passion for uncovering actionable insights from data. Proven track record of utilizing data analysis and visualization tools to drive business decisions and optimize processes. Team-oriented with a strong focus on collaboration and adaptability, consistently delivering reliable results in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Data Analyst-Billing and Revenue Management
ONE NEWZEALAND
Auckland
06.2023 - Current
- Own the Bill Cycle Process and evolve it where appropriate to facilitate the introduction of best practice billing and charging processes
- Own escalated billing issues through to resolution working with all parts of the wider business (including vendors) to ensure customer-centric outcomes
- Support project design/delivery and process improvement through domain expertise and coordination/incorporation into the Billing process
- Own the incident review process resulting from any incidents from the billing cycle
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Utilized data visualization tools to effectively communicate business insights.
- Used statistical methods to analyze data and generate useful business reports.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Conducted ad-hoc analysis to address urgent business questions, facilitating rapid response to market changes.
- Conducted comprehensive data analysis to support strategic planning, leading to more informed decision-making.
SME Business Support
ONE NEWZEALAND
Christchurch
01.2022 - 06.2023
- Provide exemplary customer service reflecting on ONE NZ service standards
- Diagnose the problem, resolve the issue in a timely manner
- Ensure the new sales and service orders are accurate, the customer expectation is aligned, the service is activated/changed at the agreed time and the customer's bill is accurate and understood
- Own the customer relationship and communications where first call fix is not possible, including any case management required to receiving customer confirmation of resolution or confidence in billing
- Drive growth opportunities across non managed customers by up selling and cross opportunities of ICT products and services
- Respond and troubleshooting all customer interactions via any channel, and identify appropriate service solutions, including upsell opportunities in an efficient and timely manner
- Developed and implemented comprehensive case management plans to address client needs and goals
General Manager
Valentines Franchise Chain
06.2017 - 10.2022
- Ensuring efficient operation of the business, achieving targets, and identifying potential areas of growth
- Effectively coordinating daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction
- Managing payroll, stock take, invoice reconciliation and financial reports
- Delegating tasks and duties to team members and setting targets
- Maintaining restaurant operations according to health and safety compliance
- Conducting regular meetings with staff members, suppliers, and other stakeholders
- Making strategic marketing plan to boost turnover by reaching target market and working with media and other marketing agencies
- Monitor overall financial and operational management of the business
- Evaluating staff performance and providing constructive feedback to improve overall productivity opportunities in an efficient and timely manner
Education
Bachelor Of Commerce -
University of Auckland
New Zealand National Diploma in Business: Level 5 & 6 -
International College of New Zealand
Association of Chartered Certified Accountant: F1-F3 -
Association of Chartered Certified Accountant
GCE: "O" & "A" Level -
Pearson Education Board
Skills
- Multiple CRM Platforms
- Snowflake
- Tableau
- SQL Data Management
- Microsoft Office Suite
- Power BI
- Billing Procedures Management
- Workflow Optimization
- Customer service
- Cross-functional collaboration
- Data-Driven Business Insights
- Visual Data Communication
- Technical analysis
- Critical Analysis
- Business Analytics Solutions
Certification
- Microsoft Office Specialist (MOS) Certification
- Microsoft 365 certification
- Microsoft Copilot certification
- Google IT Support Professional Certificate
- First Aid Certification
Accomplishments
- Developed methods to integrate reports and reconciliation process to significantly improve workflow efficiency.
- Made recommendations on business intelligence tools to cut processing time by 25%.
- Developed and successfully completed migration project from legacy database to simplex.
- Developed and improved process on data input, reporting, reconciliation and vendor cost management.
- Developed prompt templates and agents in copilot to increase efficiency in daily tasks for the team.
Languages
English, Full Professional
References
- Clive Jay, Operation Lead, ONE NEWZEALAND, Clive.jay@one.nz, +6421706859
- Walter Evers, Team Leader, ONE NEWZEALAND, walter.evers@one.nz, +6421382270
- Kelly Matijevich, Enablement Chapter Lead, ONE NEWZEALAND, kelly.matijevich@one.nz, +64212691933
- Pouria Ajhan, Mechanical Engineer, Price Holyake Industries, pouriaa@holyake.com, +64212551865
- Cathy Timmins, Training and Compliance Manager, Valentines, cathy@valentines.co.nz, +64211178682
Hobbies and Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations.
- Artificial Intelligence (AI) and Machine Learning.
- Participate in various sports activities for physical activity, camaraderie, and personal growth.
- Learning new cooking techniques and expanding culinary skills.
Personal Information
Visa Status: New Zealand Permanent Resident visa
Timeline
Data Analyst-Billing and Revenue Management
ONE NEWZEALAND
06.2023 - Current
SME Business Support
ONE NEWZEALAND
01.2022 - 06.2023
General Manager
Valentines Franchise Chain
06.2017 - 10.2022
Bachelor Of Commerce -
University of Auckland
New Zealand National Diploma in Business: Level 5 & 6 -
International College of New Zealand
Association of Chartered Certified Accountant: F1-F3 -
Association of Chartered Certified Accountant
GCE: "O" & "A" Level -
Pearson Education Board
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