INDER Hothi
Auckland
Summary
Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
10
10
years of professional experience
Work History
Store Manger
Movenpick Swiss icecream
09.2019 - Current
- Oversee all aspects of store operations, including organization, and visual merchandising standards
- Develop and execute sales strategies to achieve sales targets
- Provide exceptional customer service and address customer inquiries and complaints
- Recruit, hire, and train store employees
- Manage and control inventory levels to minimize losses and ensure product availability
- Prepare and manage the store budget, including cost control measures
- Implement loss prevention strategies to minimize theft and shrinkage
- Ensure compliance with all applicable laws, regulations, and company policies
- Generate regular reports on sales, inventory, and other key performance indicators
- Provide updates to upper management on store performance and initiatives.
Cafe Manager/ Barista
Marina cafe
03.2015 - 04.2019
- Developed and implemented customer service policies and procedures for cafe staff.
- Created and maintained detailed records of all inventory, sales, customers, orders.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Forward plan for staffing and scheduling needs, not just building a roster.
- Ensure training is consistently planned, communicated, completed and recorded.
- Coach partners to bring the best out in their development, and occasionally having some difficult conversations.
- Establish and maintains store cleanliness, organisation and stock PAR levels.
- Maintain consistent operational standards.
- Plan and prioritise store operations.
- Identify trends and guide activity that improves results in stores.
- Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
- Recruited, trained, managed and evaluated cafe staff performance.
- Maintained an accurate cash register system at all times during business hours.
- Planned weekly menus based on seasonal availability of ingredients and customer preferences.
Assistant Store Manager
Madly Thai
01.2015 - 05.2016
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Education
Business Management Level 7 -
Linguis International
03-2015
Bachelor of Arts -
Hospitality
India01-2010
Skills
- Customer Service Management
- Staff Training Programs
- Retail Inventory Management
- Store operations oversight
- Operations Management
- POS Systems
- Budget Administration
- Shift Scheduling
- Staff Management
- Team Building and Leadership
Education and Training
India
Timeline
Store Manger
Movenpick Swiss icecream
09.2019 - Current
Cafe Manager/ Barista
Marina cafe
03.2015 - 04.2019
Assistant Store Manager
Madly Thai
01.2015 - 05.2016
Business Management Level 7 -
Linguis International
Bachelor of Arts -
Hospitality
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