Ingrid Dugand

• Most recently located over 300 documents backlogged in system and ensured nurses were able to finalise them.
• Designed and now maintain processes to ensure documents not 'lost' in system again.

• Travel and accommodation bookings, meeting minutes and transcription, record keeping, CIMS training bookings and associated POs and payments,
• Radio communications checked fortnightly with 17 stations around Christchurch.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Assisted with day-to-day operations, working efficiently and productively with all 50 or so team members, used critical thinking to break down problems, evaluate solutions, and make decisions.
• Identified issues, analysed information and provided solutions to problems.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.

• Trained 10 new booking and Reception team members
• Collaborated with other department leads to streamline workflows and improve interdepartmental coordination,
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making,
• Worked different stations to provide optimal coverage and meet goals.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Held weekly team meetings to inform team members on clinic news and updates.

• Accomplished multiple tasks within established timeframes,
• collated daily reports from 30+ departments into SitReps for stakeholders and Ministry of Health.
• Proofread and edited documents for accuracy and grammar.
• Completed daily logs for management review.

• Efficiently prepared meeting documents, took and transcribed minutes for several committees,
• collaborated with addictions interdisciplinary teams in taking and transcribing minutes,
• enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians,
• supported physicians in delivering optimal care by accurately transcribing medical letters and maintaining up-to-date documentation,
• answered telephone calls to offer office information,
• kept information confidential and followed professional guidelines to maintain patient privacy and trust,
• stood in for colleagues when required and managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally,
• assisted in onboarding process for new staff members,
• assisted in development of new office procedures to enhance workflow efficiency and overall productivity,
• prepared and processed patient referrals and transfer requests,
• arranged travel and accommodation for staff, patients, and visiting physicians,
• performed various administrative tasks by filing, copying, and faxing documents.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Registered and verified patient records before triage with most up-to-date information.

• Gathered and organised materials to support visitors, arranged meetings, accommodation, and information packs for visiting physicians considering joining WCDHB,
• Meet and greet visiting physician, show them around the hospital, and ensure transport and accommodation acceptable.
• Prepared welcome basket for physicians relocating to us, with extensive information pack about the town, and surrounds. Noted in the information was details of shops, schools, places of worship, housing, restaurants and so on.

• Developed strong relationships with key clients,
• wrote applications and reports for funding,
• organised and attended social events for newcomers to meet others,
• facilitated the successful integration of immigrants by connecting them to essential community services,
• developed strong relationships with local community organisations, increasing awareness about available resources for immigrants.
• Met with clients to discuss their needs and develop effective and practical solutions.
• Analyzed service reports to identify areas of improvement.
• Leveraged data and analytics to make informed decisions and drive business improvements.

• Coordinated patient scheduling, check-in, check-out, and payments for 100+ patients per day,
• sole responsibility for reception area on weekends and public holidays,
• checked patient demographics and contacts to keep information current,
• maintained strict confidentiality of patient information,
• managed high call volumes,
• provided compassionate customer service,
• enhanced patient satisfaction,
• assisted healthcare providers with administrative tasks,
• invoiced patients accurately,
• notified manager of incidents and potential incidents relating to patients and staff,
• greeted and interacted with patients to provide information and assist with appointment scheduling,
• received and routed laboratory results to correct clinical staff members,
• liaised with external providers for further tests/procedures for patients.

• Liaison between officials and competitors and/or teams.
• Ensured officials and competitors issued with documentation and information necessary for their involvement.
• Maintained daily report documents, memos, and invoices,
• promoted a positive image of the organisation,
• drafted agendas, recorded minutes, and generated documents to facilitate meetings,
• assisted in event planning and execution,
• facilitated communication between departments,
• utilised advanced software programs for data entry tasks, updated spreadsheets and databases,
• developed strong working relationships with vendors,
• implemented new office procedures,
• built and maintained excellent customer relationships,
• continually sought methods for improving daily operations.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Created and updated records and files to maintain document compliance.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

• Recorded entries to the event and ensured all the correct and appropriate information was given and received.
• Utilised strong multitasking skills,
• supported administrative staff,
• responded to emails and other correspondence,
• provided general administrative support,
• displayed absolute discretion at handling confidential information,
• assisted in the preparation of presentations and reports,
• contributed to a positive work environment,
• participated in team meetings and staff training sessions, worked closely with management.
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Continually sought methods for improving daily operations, communications with clients, record keeping, and data entry for increased efficiency.

• Enhanced media coverage, served as a primary point of contact for media inquiries,
• contributed to event planning efforts, produced and distributed brochures, newsletters, and press kits,
• cultivated strong relationships with media representatives,
• drafted press releases, facilitated press conferences and other outreach events,
• recruited and supervised around 40 volunteers,
• managed Press Centre,
• ensured results and official press release originals were kept safe, copied, and collated,
• registered 500+ national and international journalists, photographers, and TV crews.
• assisted with set up of Press Centre,
• managed phone and email correspondence, and liaised with external providers.

Temporary position to cover incumbent maternity leave,

• managed time efficiently, organised and detail-oriented,
• checked student visa application documents, followed up on any missing or incomplete documents before passing to Visa Officer.
• notified applicants of the outcome.

Two temporary positions to cover maternity leaves,

• Checked visa applicant documents for anything missing or incomplete. Followed up if necessary with applicant. before passing all to Visa Officer.
• Maintained confidentiality, enhanced applicant satisfaction, provided general office work.

• Handled sensitive information discreetly, scheduled appointments, prepared professional correspondence, maintained office supplies inventory, managed executive calendars, handled daily scheduling tasks, booked travel and accommodation, managed phone and email correspondence.

• Implemented social media campaigns, secured high-profile media placements, generated creative story angles, established strong relationships with key journalists, conducted regular client meetings, developed compelling press materials, coordinated special events, prepared or edited organizational publications, wrote press releases, facilitated press conferences and other outreach events, recruited and supervised volunteers.