Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Preferred Name
Hobbies and Interests
Generic
Ingride Jenny Tuiloma Sowman

Ingride Jenny Tuiloma Sowman

Palmerston North,Westend

Summary

Dynamic and adaptable professional committed to delivering compassionate patient care and support. Known for exceptional organizational skills and a cheerful demeanor, fostering positive relationships with colleagues and clients. Demonstrates a proactive, can-do attitude in challenging situations while effectively utilizing superior written and oral communication abilities. Equipped with a solid understanding of healthcare protocols and a proven track record in collaborative teamwork, ready to contribute to enhancing patient well-being.

Overview

38
38
years of professional experience

Work History

Health Care Assistant

Aroha Alden
12.2024 - Current
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Observed patient skin conditions and reported findings to registered nurse.
  • Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
  • Supported nursing staff with care of incontinent patients and promotion of continence care.
  • Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
  • Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
  • Delivered high standard of holistic care to patients to promote equality and dignity.
  • Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
  • Participated in ongoing training sessions, staying current with best practices in health care assistance.
  • Maintained clean and organized patient environment, reducing risk of infections and enhancing patient well-being.
  • Administered medication under supervision, ensuring adherence to healthcare plans and contributing to patient recovery.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.

Caregiver

Bupa Aged Care
01.2020 - 11.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

Volunteer Teacher Aide and Administration Assistant

Malamalama O Moni Early Childhood Centre
01.2019 - 12.2019
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.

Cleaner

Aberdeen Restaurant
01.2015 - 03.2018
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.

Kitchen hand/ Cleaner

Fat Farmers
07.2016 - 03.2017
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
  • Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.

Attendance Officer

Longburn Adventist College
12.2007 - 02.2017
  • Analyzed data trends regarding student absences across various demographics, helping inform targeted initiatives aimed at reducing disparities in attendance rates among different groups of students.
  • Facilitated meetings with parents, students, and staff to address individual attendance concerns, creating personalized action plans for improvement.
  • Maintained up-to-date knowledge of state regulations regarding student attendance, ensuring school-wide compliance.

Kitchen Hand/ relief cook

Karina Rest home
08.2015 - 05.2016
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
  • Learned other teammates' work tasks to train as backup.
  • Prepared simple menu items independently when necessary while maintaining high-quality standards set forth by chefs or supervisors.
  • Maintained strict adherence to food safety regulations, ensuring all dishes met health standards.
  • Enhanced customer satisfaction by quickly resolving issues related to food quality or preparation times.
  • Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.

Kitchen Hand

Nero Restaurant
06.2015 - 12.2015
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
  • Plated and presented food following chef requirements.
  • Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
  • Adapted to different kitchen stations as needed, showcasing versatility and broad skill set.
  • Ensured kitchen cleanliness and hygiene standards were maintained, significantly reducing cross-contamination risks.
  • Cleaned and maintained work areas, equipment and utensils.

Kitchen Hand

MetLife care
10.2014 - 06.2015
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Assisted in food preparation for enhanced meal quality and speed of service.
  • Implemented new cleaning protocols, resulting in cleaner and more organized kitchen environment.
  • Assisted in training new kitchen hands, leading to more competent and efficient kitchen staff.
  • Fostered culture of continuous improvement, suggesting changes that improved kitchen efficiency and employee satisfaction.
  • Facilitated team-oriented atmosphere, improving overall kitchen morale and productivity.
  • Followed food safety practices and sanitation guidelines.
  • Lifted and carried heavy materials.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Maintained composure and work quality while under stress.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Maintained high personal grooming standards and uniform presentation.
  • Monitored food temperature, discarding items not stored correctly.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.

Creditor

Harvey Norman
11.2012 - 01.2014
  • Collaborated with cross-functional teams to develop comprehensive credit policies, ensuring alignment with overall business objectives.
  • Ensured compliance with relevant regulations and industry best practices, staying up-to-date on changes affecting the credit industry.
  • Participated in regular audits of internal processes to enhance efficiency within the department while maintaining accuracy standards.
  • Maintained accurate records of all credit-related activities, facilitating efficient reporting and analysis for management review.
  • Managed account data and verified information with clients, past creditors and other involved parties.
  • Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
  • Monitored accounts for signs of fraud and non-payment issues.

Retail Assistant

Dollar Gallery
07.2010 - 06.2012
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Maintained cleanliness and organization of store, creating welcoming environment for customers.
  • Increased sales floor efficiency by restocking shelves and organizing merchandise to maintain appealing store layout.
  • Streamlined checkout process, reducing wait times for customers.
  • Managed cash register operations to ensure accurate financial transactions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.

Administrative Assistant

Pro Vice-Chancellor’s Office, College of Business Studies, Massey University
05.2009 - 06.2010
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Maintained inventory of office supplies and placed orders.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Administrative Assistant

Information Technology Systems (Computer Centre), Massey University
02.2006 - 05.2009
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Maintained inventory of office supplies and placed orders.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Office Manager

Seventh-Day Adventist Church
02.2008 - 12.2008
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Monitored front areas so that questions could be promptly addressed.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

Computer Support Operator

EDS (Electronic Data Systems)
08.1998 - 05.1999
  • Regularly reviewed and updated internal processes to ensure consistent delivery of high-quality support services across the organization.
  • Streamlined support processes for increased efficiency and better customer experience.
  • Maintained thorough documentation of support cases, ensuring accurate records and prompt resolution.
  • Ensured compliance with industry standards and regulations through diligent monitoring of all activities within the support department.
  • Monitored system performance to identify potential issues.

Teller

ANZ Banking Group Ltd
12.1993 - 03.1994
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Answered telephone inquiries on checking and savings accounts.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
  • Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
  • Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
  • Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
  • Assisted customers in understanding banking products, leading to increased uptake of services.
  • Fostered positive banking experience, helping customers with account management and service selection.
  • Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
  • Increased customer satisfaction through friendly interactions and resolving issues promptly.
  • Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
  • Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
  • Established rapport with new clients to increase satisfaction and loyalty.

Reconciliation Clerk

ANZ Banking Group Ltd International Head Office
04.1990 - 05.1993
  • Identified and resolved discrepancies in account balances by conducting thorough research and analysis of financial data.
  • Collaborated with cross-functional teams to resolve any discrepancies arising from intercompany transactions.
  • Cultivated a positive work environment within the finance team through active collaboration, open communication, and mutual support in achieving shared goals.
  • Strengthened relationships with banking partners through consistent communication regarding account updates, inquiries, and resolutions as needed.
  • Reduced manual entry errors by implementing automated tools for data input during the reconciliation process where possible.
  • Demonstrated adaptability and flexibility by successfully completing projects outside of normal job scope when needed, as assigned by management.
  • Enhanced accuracy in financial reports by diligently reconciling accounts on a daily basis.
  • Assisted in the timely completion of month-end closing procedures by accurately performing reconciliations within deadlines.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Tracked financial progress by creating quarterly and yearly balance sheets.

Bank Teller

Bank of New Zealand
05.1989 - 03.1990
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
  • Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
  • Removed mutilated currency from circulation.
  • Collaborated with team members to ensure smooth operations and high-quality service.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established rapport with new clients to increase satisfaction and loyalty.

Customer Services Clerk

Bank of New Zealand
01.1988 - 04.1989
  • Contributed to a positive work environment through effective communication and teamwork among colleagues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
  • Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
  • Kept front check out area clean and organized for efficient service.
  • Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
  • Maintained up-to-date knowledge of company policies, procedures, and products to better serve customers.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

Graduate Diploma - Art in Education

Massey University
01.2019

Bachelor of Arts Degree - Psychology

Massey University
01.2017

Certificate - Money Management

Te Wananga PN
01.2013

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University of the South Pacific
01.2004

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Indian College
01.1986

Bachelor's Nursing - Nursing

UCOL
Palmerston North, NZ
03-2026

Skills

  • Meticulous organizational skills
  • Proactive problem-solving
  • Consistently dependable
  • Optimistic outlook
  • Supportive team member
  • Reliable time management
  • Proficient in rapid skill acquisition
  • Operational management
  • Effective interpersonal communication
  • Manage tasks effectively under pressure

Accomplishments

  • Collaborated with team of 5 in the development of improving standards of nutritional and fluid preparations for residents.
  • Supervised team of 3 staff members.
  • Achieved documentation of post fall neurological observations by completing vital signs with accuracy and efficiency.

Languages

English
Full Professional
Hindhi
Limited Working
Fijian
Professional Working
Rotuman
Professional Working

Timeline

Health Care Assistant

Aroha Alden
12.2024 - Current

Caregiver

Bupa Aged Care
01.2020 - 11.2024

Volunteer Teacher Aide and Administration Assistant

Malamalama O Moni Early Childhood Centre
01.2019 - 12.2019

Kitchen hand/ Cleaner

Fat Farmers
07.2016 - 03.2017

Kitchen Hand/ relief cook

Karina Rest home
08.2015 - 05.2016

Kitchen Hand

Nero Restaurant
06.2015 - 12.2015

Cleaner

Aberdeen Restaurant
01.2015 - 03.2018

Kitchen Hand

MetLife care
10.2014 - 06.2015

Creditor

Harvey Norman
11.2012 - 01.2014

Retail Assistant

Dollar Gallery
07.2010 - 06.2012

Administrative Assistant

Pro Vice-Chancellor’s Office, College of Business Studies, Massey University
05.2009 - 06.2010

Office Manager

Seventh-Day Adventist Church
02.2008 - 12.2008

Attendance Officer

Longburn Adventist College
12.2007 - 02.2017

Administrative Assistant

Information Technology Systems (Computer Centre), Massey University
02.2006 - 05.2009

Computer Support Operator

EDS (Electronic Data Systems)
08.1998 - 05.1999

Teller

ANZ Banking Group Ltd
12.1993 - 03.1994

Reconciliation Clerk

ANZ Banking Group Ltd International Head Office
04.1990 - 05.1993

Bank Teller

Bank of New Zealand
05.1989 - 03.1990

Customer Services Clerk

Bank of New Zealand
01.1988 - 04.1989

Bachelor of Arts Degree - Psychology

Massey University

Certificate - Money Management

Te Wananga PN

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University of the South Pacific

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Indian College

Graduate Diploma - Art in Education

Massey University

Bachelor's Nursing - Nursing

UCOL

Preferred Name

Jenny

Hobbies and Interests

Listening to classical music, Reading, Meeting people, Community work involvement, Art and craft, Nature walks, Going to the movies!

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Ingride Jenny Tuiloma Sowman