Summary
Overview
Work History
Education
Skills
Training
Timeline
AdministrativeAssistant
Inoka Kadurupokune

Inoka Kadurupokune

Epsom,New Zealand

Summary

Experienced and results-driven banking professional with over 26 years in the financial services sector, having progressed from Secretarial Assistant, Banking Teller to Executive Officer. Possesses extensive expertise in loan processing, credit administration, and debt recovery, with a strong background in managing personal, home, and vehicle loan applications. Proficient in borrowing capacity evaluations, serviceability assessments, mortgage insurance requirements, and managing the complete home loan pre-approval process. Highly experienced in loan recovery operations, including the rescheduling and restructuring of loans, monitoring overdue accounts, negotiating directly with customers, and handling legal procedures related to non-performing loans. This includes preparing case documentation and representing the bank during court proceedings. In addition to lending and recovery, has worked as a Clearing Officer and General Administrator, handling daily transaction processing, document control, and coordination between departments. Also skilled in financial operations, including accounts payable and receivable, bank reconciliations, and payroll administration, ensuring accuracy and compliance with financial regulations. Recently completed a Master of Management in New Zealand and is now focused on contributing extensive banking knowledge, lending experience, and financial administration expertise to the New Zealand banking and finance industry.

Overview

29
29
years of professional experience

Work History

Administrative Assistant

Barrister Victoria Letele, NZ
04.2024 - 08.2024
  • Assisted with general legal office administration on a part-time basis
  • Drafted letters and prepared basic legal documents
  • Managed invoicing, data entry, and record keeping
  • Maintained and organized legal files and case documentation
  • Scheduled appointments and coordinated meetings
  • Handled correspondence and responded to phone inquiries
  • Assisted in preparing reports and presentations
  • Monitored and managed office supplies and equipment
  • Supported day-to-day administrative operations as required
  • Maintained accurate legal files and introduced a file-tracking system to improve efficiency.
  • Streamlined admin tasks during peak periods while maintaining confidentiality and professionalism.

Executive Officer

Bank of Ceylon
06.2016 - 10.2023
  • Company Overview: www.boc.lk
  • Managed the full loan lifecycle for personal, housing, mortgage, business, and vehicle leasing applications, from assessment and approval to disbursement, recovery and closure.
  • Carried out loan rescheduling, restructuring and recovery of overdue and non-performing loans, including handling court documentation, attending courts, and legal proceedings.
  • Provide customer-focused service in managing overdue facilities and delivering tailored repayment solutions.
  • Oversaw general ledger management, accounts payable and receivable, and monthly reconciliations to ensure financial accuracy and compliance.
  • Administered VAT, Withholding Tax, and Stamp Duty payments and documentation in line with internal and government requirements.
  • Processed payroll, and employee-related financials, supporting financial reporting and compliance.
  • Maintained document control, data accuracy, and effective file back-up systems to support audit readiness.
  • Managed inventory control, ensuring proper tracking and accountability of office supplies and assets.
  • Administered archives management, maintaining an organized and secure filing system for both physical and digital records.
  • Demonstrated proficiency in managing diverse loan products, including personal, home, business, and vehicle loans, ensuring smooth processing and compliance with banking regulations.

Junior Executive Officer

Bank of Ceylon
10.2012 - 06.2016
  • Company Overview: www.boc.lk
  • Provided end-to-end support in the loan process for personal, home, business, mortgage, and leasing loans, ensuring smooth processing from application through to closure.
  • Managed all aspects of the loan recovery process, including reminders, recovery actions, rescheduling, restructuring, waiving off debts, and handling court proceedings for non-performing loans.
  • Collaborated with clients to facilitate recovery and ensure timely repayments, maintaining clear and effective communication throughout the process.
  • Performed general administrative duties, including inventory and document management, ensuring proper organization and easy retrieval of files.
  • Managed cash handling and performed bulk payment scheduling through the slip system, ensuring payments to internal and external bank accounts for client salary disbursements, government salaries, and other large-scale payments.
  • Oversaw cheque clearing and slip transactions, ensuring accurate and efficient processing of financial activities.
  • Supported various branch operations, contributing to the overall efficiency of banking services.
  • Successfully supported the entire loan lifecycle, ensuring efficient processing from application to closure.
  • Contributed to the reduction of non-performing loans through effective recovery actions and client engagement.
  • Awarded Employee of the Month for exceptional performance and dedication to branch operations.
  • Streamlined filing and document management systems, reducing retrieval time by 30% and enhancing operational efficiency.
  • Played a key role in managing large-scale payments, ensuring accurate and timely salary disbursements for company employees and government sectors.

Staff Assistant Grade II

Bank of Ceylon
07.2009 - 10.2010
  • Company Overview: www.boc.lk
  • Gained comprehensive experience in managing cash operations, personal banking, and credit services, ensuring efficient and smooth day-to-day banking operations.
  • Acted as Chief Clerk, overseeing all charge accounts, employee payments (including overtime, special allowances, and outgoing payments), and ensuring accuracy in payroll administration.
  • Managed all administrative duties, including handling email communication, drafting letters, and coordinating internal operations for improved workflow.
  • Supported loan and leasing processes, including recovery and documentation, contributing to efficient banking operations.
  • Administered online payment services, such as Western Union and MoneyGram, ensuring secure and timely transactions for clients.
  • Balanced general ledger accounts and ensured accuracy in financial reporting, complying with banking regulations.

Assistant Secretary

Bank of Ceylon
10.1997 - 06.2009
  • Company Overview: www.boc.lk
  • Managed all correspondence, including handling data entry, security documentation, loans, leasing, and letters of guarantee, ensuring smooth and efficient communication across departments.
  • Scheduled appointments and meetings, ensuring seamless coordination between staff, clients, and external parties.
  • Organized files and records, maintaining a well-structured system for easy retrieval and compliance with security protocols.
  • Answered phone calls, directed inquiries, and provided professional support to staff and customers, maintaining a high standard of customer service.
  • Prepared reports and presentations for senior management, contributing to decision-making processes and the smooth operation of the bank.
  • Managed office supplies and equipment, ensuring availability and proper maintenance to support daily operations.
  • Assisted with travel arrangements for senior management, ensuring logistical needs were met efficiently and within budget.
  • Handled payroll and accounts payable tasks, ensuring accuracy and timely processing.
  • Performed general administrative duties, including filing, record-keeping, and maintaining confidentiality of sensitive documents.
  • Played a key role in the transition from manual to automated systems, facilitating the data entry process to ensure smooth integration and operational efficiency.

General Assistant

Sri Lanka Bureau of Foreign Employment
10.1995 - 08.1997
  • Company Overview: www.slbfe.lk
  • Managed both foreign and local correspondence, including the handling of visa applications and performing accurate data entry tasks.
  • Scheduled appointments and meetings, ensuring optimal time management for senior staff and smooth operational flow within the department.
  • Organized and maintained comprehensive filing systems for immigration, visa, and employee-related documentation, ensuring both accuracy and confidentiality.
  • Answered phone calls and directed inquiries efficiently, providing prompt assistance to both internal teams and external stakeholders.
  • Prepared reports, presentations, and other documents for senior staff, ensuring clarity and professionalism in all communications.
  • Managed office supplies and equipment, ensuring availability and proper maintenance to support office functions effectively.
  • Assisted with travel arrangements for senior staff, including flight bookings, accommodations, and itineraries, to ensure seamless logistics.
  • Handled payroll and accounts payable duties, ensuring accuracy in processing payments and maintaining financial records.
  • Executed general administrative duties with attention to detail, ensuring timely completion of all tasks while maintaining high standards of confidentiality and professionalism.

Education

Master of Management - undefined

ICL Graduate Business School
01.2025

Skills

  • Excellent Communication Skills
  • Leadership and Mentoring
  • Team Collaboration
  • Loan and Credit Operations
  • Customer Relationship Management
  • Process Improvement
  • Database and Records Management
  • Inventory and Resource Management
  • Strong Work Ethic
  • Administrative Expertise
  • Data Entry, typing, and Computer Proficiency

Training

  • First Aid Level 2 – 12 Hours Certificate (Hato Hone St John, New Zealand) – 2024-12-18
  • Supervisory role of Anti Money Laundering (AML) and Combating the Financing of Terrorism (CFT) risk – 2023-06-10
  • Domestic and Clearing process – 2023-05-02
  • Training programme on international products and other services – 2023-03-04
  • Managing and regulating business in a turbulent environment – 2022-12-11
  • Capacity Building Programme – 2022-12-29
  • Managing regulated business in a turbulent environment – 2022-11-20
  • Digital Disruption in Financial Services Industry – 2022-08-20
  • Role of Recovery – 2022-03-12
  • Essentials of Credit Operations – 2022-02-10
  • Classification of credit facilities and Impairments – 2022-01-08
  • Customer value through service excellence – 2021-12-10
  • Hands-on training to introduce Digital Pads to opening accounts etc. – 2021-03-30
  • How to safeguard ourselves and customers – 2021-08-05
  • Program on Thriving towards customer centricity – 2019-01-12
  • Advanced program on commercial lending – 2019-02-16 to 2019-02-17
  • Program on managing customer experience for service excellence – 2018-09-08
  • Knowledge enhancement of internal control procedures – 2018-05-12
  • Essentials of Administrative Operations – 2018-06-15
  • Legal Aspects of the Credit Recovery Functions – 2020-01-03
  • Effective credit operations training programme – 2000-05-03 to 2000-05-05
  • Training programme on credit operations – 1998-02-16 to 1998-02-18
  • Basic lending training programme – 2006-03-27 to 2006-03-28
  • Leasing Financing training programme – 2006-01-08 to 2006-01-09

Timeline

Administrative Assistant

Barrister Victoria Letele, NZ
04.2024 - 08.2024

Executive Officer

Bank of Ceylon
06.2016 - 10.2023

Junior Executive Officer

Bank of Ceylon
10.2012 - 06.2016

Staff Assistant Grade II

Bank of Ceylon
07.2009 - 10.2010

Assistant Secretary

Bank of Ceylon
10.1997 - 06.2009

General Assistant

Sri Lanka Bureau of Foreign Employment
10.1995 - 08.1997

Master of Management - undefined

ICL Graduate Business School

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Inoka Kadurupokune