Insha Aziz
Rolleston,New Zealand
Summary
- Dependable Service Desk Analyst with two years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
- Focused and positive quick learner, dedicated to building a career in IT, Effective and committed to learning, developing skills in Cloud services and team contribution.
- Self-directed and energetic with superior performance in both autonomous and collaborative environments.
- I am a full-time mum to my 2 beautiful young children.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Desk Analyst
Datacom
Christchurch
05.2022 - Current
- Maintained a focus on Service Values and Service Excellence
- Provided remote assistance to customers when required via phone or remote desktop tools.
- Monitored and responded quickly and effectively to requests received through the IT service desk ticketing system.
- Responded to user operational issues with desktop computers, laptops, and electronic devices to enable problem resolution
- Assisted users with installation of new applications or software updates as needed.
- Uninstalled and reinstalled basic software applications, resolved username problems, verified proper hardware and software setup, resolved network connectivity issues and corrected email irregularities.
- Trained and mentored new service desk personnel and managed IT portion of employee onboarding process.
- Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks
- Maintained positive working relationship with fellow staff and management.
- Diagnosed and resolved user system functionality issues to enable completion of desired operations
- Resolved common user concerns by utilizing preset issue resolution scripts
- Collaborated with internal team to effectively resolve user issues.
Volunteer as General Secretary
15th March Whanau Trust
Christchurch, Christchurch
10.2021 - 03.2024
- Provided optimal assistance staff in the daily operations of the organization and handled a variety of tasks
- Performed general administrative tasks, assisted with fundraising efforts, including event planning and donor outreach.
- Responsible for producing Newsletters, and posters for events
- Compiled reports on volunteer activities and accomplishments.
- Attended weekly meetings to discuss progress and future initiatives.
- Developed educational materials related to topics like diversity, inclusion, and sustainability.
- Supported engaging, fun, and smooth-running events by helping with organization and planning
- Engaged in community outreach to aid program mission centered on community support and enrichment
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Supported administrative activities such as preparing meeting agendas, taking minutes at meetings, scheduling meetings.
- Organized and maintained records of volunteer hours and donations.
Intern
Datacom
Christchurch
03.2022 - 05.2022
- Worked on projects using knowledge gained in classes to put together recommendations for issues
- Collaborated in a professional team to solve workflow issues
- Worked closely with Run and optimized team in the cloud
- Worked on AWS SNS topic, volume, and snapshot deletion code
- Maximized knowledge in different cloud services like AWS, Microsoft Azure, GCP, and Alibaba cloud
- Achieved experience and exposure to the tasks on the Jira board and identified the areas for improvement
- Researched and reviewed the information in support of daily objectives
- Developed effective improvement plans in alignment with goals and specifications.
Education
AWS Restart / Graduate Programme - Unitec Christchurch Institute of Technology
Christchurch
03.2022
Bachelor of Engineering - Computer Science
Osmania University
06.2015
Board of Intermediate Education - MS Junior
Hyderabad
03.2011
Board of Secondary Education - Royal Embassy High School
Hyderabad
Skills
- Amazon AWS certification
- Microsoft Azure certification
- cherwell Ticketing System
- Service Now Ticketing System
- Problem-solving aptitude
- Microsoft office 365 support
- Software Install
- Training abilities
- Asset Management
- Remote Technical Support
- Incident Management
- Technical Troubleshooting
- Teamwork and Collaboration
- Time management abilities
- Microsoft Office
- Communication Skills
Languages
- English
- Urdu
- Hindi
- Telugu
References
References available upon request
Certification
- Azure Certified Cloud Practitioner
- Microsoft Azure Fundamentals
- Microsoft Security, compliance and Identity Fundamentals
Languages
Arabic
Elementary
Urdu
Native/ Bilingual
English
Professional
Hindi
Professional
Telugu
Limited
Affiliations
- volunteer for an non-profit organization
- Active part of social clubs that promote diversity and inclusion
Accomplishments
- Contributed 3 years of volunteering to help families impacted by Mosque attacks.
- Awarded with Resilience award in return to the service provided.
- Contributed in projects to raise awareness of different cultures and promote diversity and inclusivity.
References
References available upon request.
Timeline
Service Desk Analyst
Datacom
05.2022 - Current
Intern
Datacom
03.2022 - 05.2022
Volunteer as General Secretary
15th March Whanau Trust
10.2021 - 03.2024
AWS Restart / Graduate Programme - Unitec Christchurch Institute of Technology
Christchurch
Bachelor of Engineering - Computer Science
Osmania University
Board of Intermediate Education - MS Junior
Hyderabad
Board of Secondary Education - Royal Embassy High School
Hyderabad
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