Intan Nadiatul Azuah Binti Ramli
Mangere,Auckland
Summary
Resourceful Administrative Executive adept at maintaining high productivity levels and efficiently completing tasks. Possess strong skills in time management, data organization, and workflow optimization. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and support across all organizational levels.
Overview
11
11
years of professional experience
Work History
Admin Executive
Cycle & Carriage Bintang Berhad (Mercedes Benz)
09.2018 - 03.2025
- Preparing Cash Bills
- Preparing Insurance / Body & Paint Bills
- Insurance documentations
- Preparing filing for insurance claims
- Monitoring debtors ageing update
- Merimen & Marsh Affinity Platform system registration
- Monitoring accounts and insurance customer
- Preparing and handling auditing (workshop / finance)
- Preparing workshop analysis (when needed - monthly)
- Monitoring and managing work in progress reports (daily)
- Monitoring & ensure revenue meet budget monthly
- Managing cash flow
- Finance - knock off payment received
- Daily monitor payment credited in VA.
- Warranty documentation uploading.
Customer Service Consultant
Cycle & Carriage Bintang Berhad (Mercedes Benz)
08.2015 - 09.2018
- Attending customer
- Consulting and dealing with customers towards servicing & repairing
- Preparing quotation for servicing & repairing
- Dealing with customers on the complaints & related issues / products
- Responded to customer inquiries immediately.
- Follow up services.
- Upsell products / Product Sales Achieved
- To ensure personnel target / revenue is achieved as per set up by management.
- Customer Care Focus ( Customer Satisfaction Index)
- Participating in every training ( New Model Released )
- Qualified - Service Advisor Certificate Holder (QSA)
Service Advisor
Suzuki Service Center
01.2014 - 01.2015
- Attending customer
- Preparing quotation for servicing & repairing
- Documentation / Administration
- Cash Flow
- Warranty claims
Education
Diploma - Public Administration
University Technology MARA
01.2013
Sijil Pelajaran Malaysia (SPM) - Principal Of Accountancy
Sekolah Menengah Kebangsaan (SMKR)
Rawang01.2009
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Independent work
- Teamwork
- Discipline
- Analytical problem-solving
- Decision-making
- Positive attitude
- Adaptability
- Coordination
- Communication
- Willingness to learn
Languages
Excellent, Excellent, Excellent, Excellent
Additional Contacts
- Mr. Edward Ng, Service Manager, +6016-255 9015
- Mr. Syaari Basiron, Asst. Manager Workshop, +6012-3604352
Personal Information
- Age: 33
- Gender: Female
- Nationality: Malaysian
- Marital Status: Married
Timeline
Admin Executive
Cycle & Carriage Bintang Berhad (Mercedes Benz)
09.2018 - 03.2025
Customer Service Consultant
Cycle & Carriage Bintang Berhad (Mercedes Benz)
08.2015 - 09.2018
Service Advisor
Suzuki Service Center
01.2014 - 01.2015
Diploma - Public Administration
University Technology MARA
Sijil Pelajaran Malaysia (SPM) - Principal Of Accountancy
Sekolah Menengah Kebangsaan (SMKR)