IONA RICH
Summary
Values Champion and systems super-user! I have never come across a problem I can't solve.
I have developed key policies and streamlined HR processes, demonstrating strong analytical thinking and a customer focused mindset. I put my best foot forward each day and am constantly looking for ways to learn and develop my skills.
Overview
4
4
years of professional experience
Work History
People and Culture Advisor
Farro
11.2023 - Current
- Managed conflict resolution, disciplinary actions, and grievance procedures. Achieving multiple positive outcomes, ensuring the best results for the business and that a fair process was used each time.
- Acted as a point of contact for employee relations issues, providing guidance and support to managers and employees.
- Worked with managers to create Performance Improvement Plans when team members were working below standard.
- Communicated change plans and provided support to employees during transitions.
- Established a Culture Committee that helped facilitate D&I initiatives such as Pink Shirt Day.
- Created a parental leave process, including templates, letters and our company's policy.
- Developed a solid recruitment model aligned with company values and culture. One way I achieved this was by designing a whole new recruitment process for our team, which not only gave them the tools (interview guides, phone screening scripts, etc.) they needed to follow this new approach, but also the training for hiring managers at every level in our organisation so that it was adopted business wide.
- Worked closely with our external partners to create APIs and new processes that would allow the business to operate more efficiently. Some examples of this... having payslips integrate with our HRIS, correcting a 3 yearlong leave accrual issue, having our time and attendance system enhanced to allow for better reporting which helped manage labour costs.
- Helped lead the company's remuneration strategy.
- Developed and updated HR policies and procedures to ensure compliance with legal and regulatory requirements. For instance, a Family Violence Leave policy and the process for how the company would support and action that.
- Helped to conduct annual engagement and culture surveys that were reported on and the results used to drive informed action.
- Completed the 'Ultimate Employment Advisor Course' with EMA.
People and Performance Assistant
Cotton On Group
Takapuna
07.2022 - 10.2023
- Supporting team members going on and then returning from parental leave
- Processing abandonment of employments
- Creating service letters for our team members
- Tracked various statistics and kept detailed records to support human resources department such as team members birthdays and anniversaries
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations
- Monitored and analyzed employee satisfaction survey results
- Studied research and trends on best practices in HR field
Recruitment Assistant
Cotton On Group
Takapuna
06.2021 - 07.2022
- Provided candidates with information about pay rates, dates and training processes
- Coordinated incoming job requisitions and applications
- Reached out to new hires to check for issues and welcome to company
- Promptly corresponded with applicants and coordinated and conducted interviews
- Hired employees and initiated new hire paperwork process
- Scheduled and coordinated interviews between hiring managers and potential candidates
- Participated in recruitment and selection process for new hires
- Converted employee status from temporary to permanent
- Coordinated employee relocation processes
- Checked references for potential candidates
Skills
- Strong knowledge of HR best practices and employment laws
- Excellent interpersonal and communication skills
- Ability to build and maintain effective working relationships with stakeholders
- Strong problem-solving and conflict resolution skills
- Proficiency in HR software and systems (eg, BambooHR, iPayroll, Biotime)
- Strategic thinking and business acumen
- Ability to manage multiple priorities and work under pressure
- Strong analytical and decision-making skills
References
References available upon request.
Timeline
People and Culture Advisor
Farro
11.2023 - Current
People and Performance Assistant
Cotton On Group
07.2022 - 10.2023
Recruitment Assistant
Cotton On Group
06.2021 - 07.2022