Ione Bird
Bay Of Plenty,Tauranga
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Warehouse Assistant
FLEUR FOODS
05.2022 - 08.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Participated in training and development opportunities to provide workers with knowledge and skills to work productively.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Online Supervisor
Countdown Supermarket
06.2021 - 05.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Retail Assistant
The Warehouse Group
05.2019 - 06.2021
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Worked with loss prevention in monitoring shopper behavior.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
No Degree -
Takapuna Grammar School
Takapuna, NZSkills
- Commercial Vehicle Operation
- OSHA Standards
- Shipping and Packaging
- Customer Experience
- Order Picking and Processing
- Product Identification
- Stock Rotation
- Warehouse Safety
Timeline
Warehouse Assistant
FLEUR FOODS
05.2022 - 08.2023
Online Supervisor
Countdown Supermarket
06.2021 - 05.2022
Retail Assistant
The Warehouse Group
05.2019 - 06.2021
No Degree -
Takapuna Grammar School
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