Iosefo Lolesio
Aria,Apw
Summary
Dynamic leader with a proven track record in pastoral care coordination and shipping office management at Samoa & Tokalau Mission and Coca Cola Beverages respectively. Excelled in enhancing customer satisfaction and streamlining processes, demonstrating exceptional organizational skills and empathetic pastoral care. Achieved significant improvements in operational efficiency and employee performance outcomes, showcasing a blend of strategic planning and compassionate leadership.
Driven religious professional with proven background in spiritual guidance, pastoral care, and community engagement. Known for fostering teamwork and achieving impactful results in ecclesiastical settings. Possesses deep understanding of theological principles, exceptional interpersonal skills, and flexibility to respond to changing needs.
Experienced ministry professional equipped to foster spiritual growth and community engagement. Strong focus on team collaboration and adaptability. Excel in pastoral care, mentorship, and program development. Reliable and results-driven with excellent communication and leadership skills.
Overview
28
28
years of professional experience
Work History
Pastoral Care
Samoa & Tokalau Mission
01.2019 - Current
- Provided pastoral care and counseling to individuals facing personal challenges or crises, offering guidance from a spiritual perspective.
- Developed strong relationships with congregants through personalized pastoral care, providing spiritual guidance and support during challenging times.
- Provided pastoral care to congregants in need, offering guidance, support, and counseling during difficult times.
- Provided pastoral care to students during times of crisis or personal struggle, offering guidance and support grounded in biblical principles.
- Others in terms of Evangelism campaign and winning souls for God's Kingdom
Shipping Office Manager
Coca Cola Beverages (Samoa Breweries Ltd)
01.2020 - 12.2020
- Streamlined shipping processes by implementing efficient organizational systems, resulting in reduced time spent on daily tasks.
- Adapted quickly to changes in technology or software used within the workplace, supporting seamless transitions during system upgrades or process improvements.
- Oversaw the management of office budget, ensuring expenses were properly tracked and allocated to avoid overspending.
- Improved customer satisfaction by addressing inquiries and resolving issues promptly, maintaining a professional and courteous demeanor at all times.
- Maintained detailed records of all shipping transactions, ensuring accuracy and compliance with company policies and regulations.
- Monitored industry trends to stay current on best practices related to office management within the shipping sector.
- Provided exceptional leadership during times of crisis, such as unforeseen delays or supply chain disruptions, keeping team morale high and focused on problem solving.
- Managed and trained office staff for increased productivity and improved workflow.
- Regularly reviewed established processes and procedures, identifying areas for improvement and implementing changes that increased operational efficiency and effectiveness.
Entrepreneurship Development Director
L & I Customs Agent
05.2003 - 12.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Customer Service Officer
Advance Computer Solution Ltd
01.1997 - 01.1998
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Education
Accounting
National University Of Samoa
Apia, SamoaBBA - Theology
Fulton University College
Nadi, FijiSkills
- Pastoral care
- Pastoral care coordination
- Healthcare Finance Knowledge
- Bedside care
- Others
Timeline
Shipping Office Manager
Coca Cola Beverages (Samoa Breweries Ltd)
01.2020 - 12.2020
Pastoral Care
Samoa & Tokalau Mission
01.2019 - Current
Entrepreneurship Development Director
L & I Customs Agent
05.2003 - 12.2015
Customer Service Officer
Advance Computer Solution Ltd
01.1997 - 01.1998
Accounting
National University Of Samoa
BBA - Theology
Fulton University College
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