Ipsa Kangotra
Auckland
Summary
Dedicated to identifying customer needs and delivering effective solutions to all problems. A combination of human experience and expertise with technological insights to present sound, informed advice. Persuasive presenter, able to engage diverse audiences with initiatives. Improves daily life through considered assistance in daily tasks, promoting optimum wellbeing and comfort at all times. Skilled with attention to detail and problem-solving ability to approach different applications and conflicts. Understands importance of balancing risk against financial returns to optimise profits.
Overview
6
6
years of professional experience
Work history
Financial Hardshipcare Specialist
Latitude Financial Services
Auckland, New Zealand
12.2022 - Current
- Processing applications by calculating income & expenses of the clients' bank accounts to develop loan repayment proposals.
- Delivering detailed restructured loan repayments tailored to client needs.
- Maintaining full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Spearheaded implementation of methodologies to improve outcomes and decrease vulnerabilities.
- Combining human experience and expertise with technological insights to present sound, informed advice.
- Supporting clients to meet and exceed short- and long-term payment arrangement options.
- Efficient user of interest calculating softwares.
- Helping resolve client problems/ queries quickly with superior customer service over the phone.
- Recording & analysing supporting documentation of applications to provide tracking and to ensure compliance.
- Maintaining clear communication with applications, monitoring and following up on critical escalations.
Real Estate Agent
Century 21
Auckland
11.2021 - Current
- Bringing forth excellent problem-solving skills
- Negotiating contracts and handling client issues with professionalism
- Functioning as a collaborative and productive workforce
- Working with clients to understand true real estate needs prior to planning
- Managing systems and databases for sellers, buyers, and administration
- Networking and gaining referrals to increase client roster.
- Collating detailed property information and organised photo shoots.
Healthcare Assistant
Ambridge Rose Manor
Auckland
05.2019 - 12.2021
- Effectively counseled patients on medication use
- Promoted positive mental/physical/nutritional health with patients
- Observed, monitored and recorded patients' conditions by taking temperatures, pulse, respiration and weight
- Personal care including infection prevention and control, food, personal hygiene and overall reassurance, comfort and safety
- Provided accurate screenings to avoid health complications including allergic reactions, and negative medication interactions.
Office Administrator
Synergy Marketing Solutions Insurance Company
Auckland
06.2018 - 04.2019
- Brought forth the ability to effectively multitask and prioritize
- Brought forth innovative ideas about organizing systems
- Problem solved for each department to maintain timely completion of parts and meet strict deadlines.
Office Administrator
IFix4U Ltd, Authorised Service Center
06.2017 - 05.2018
- Managedofficemail,payrolldistribution,andthephysicalsettingofthefrontoffice
- Pioneered implementation of new office procedures and processes that promoted a more productive office flow
- Maintained work logs for office employees
- Managed telephone and email communication systems and maintained office supplies ordering office supplies with accuracy.
Education
Diploma - Business Leadership & Management
Kiwi Institute of
Diploma - Design Development & Fashion Design
Arts College
COURSES Foundation In Cultural Competency, Maoriora Health Education Research - undefined
Dementia Care for Maori - undefined
Skills
- Dependable and Responsible
- Multitasking Abilities
- Critical thinking and problem solving
- Lead prospecting
- Effective Time Management
- Interpersonal & written communication skills
- Honest and ethical
- Meticulous eye for detail
- Patient rehabilitation
Interests
HOBBIES
, Reading
Travelling
History
Playing Badminton
Timeline
Financial Hardshipcare Specialist
Latitude Financial Services
12.2022 - Current
Real Estate Agent
Century 21
11.2021 - Current
Healthcare Assistant
Ambridge Rose Manor
05.2019 - 12.2021
Office Administrator
Synergy Marketing Solutions Insurance Company
06.2018 - 04.2019
Office Administrator
IFix4U Ltd, Authorised Service Center
06.2017 - 05.2018
Diploma - Business Leadership & Management
Kiwi Institute of
Diploma - Design Development & Fashion Design
Arts College
COURSES Foundation In Cultural Competency, Maoriora Health Education Research - undefined
Dementia Care for Maori - undefined
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