Iqbaljeet Singh Bual
Papakura,AUK
Summary
Dynamic Operations Manager with a proven track record at Zealandia Horticulture Ltd, enhancing operational efficiency and customer satisfaction. Expert in inventory management and fostering robust employee relations, I have significantly improved performance outcomes and compliance. My leadership is marked by empowering staff and advancing client relationships, driving accountability and safety compliance.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
6
6
years of professional experience
Work History
Operations Manager
Zealandia Horticulture Ltd
09.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Reported issues to higher management with great detail.
Assistant Manager
Zealandia Horticulture Ltd
09.2018 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Improved operational efficiency by adopting new technology for inventory management.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Graduate Diploma - Business Management
AUT
Auckland, NZ11-2008
Bachelor of Science - Electrical, Electronics And Communications Engineering
PTU
Punjab, India11-2007
Skills
- Employee relations and conflict resolution
- Inventory management
- Performance monitoring
- Client relationships
- Inventory control
- Performance management
- Health and safety compliance
- Operations management
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Interests
- Avid Reader
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Growing herbs, vegetables, or fruits in home gardens
- DIY and Home Improvement
- Personal Development and Self-Improvement
- Robotics
Timeline
Operations Manager
Zealandia Horticulture Ltd
09.2022 - Current
Assistant Manager
Zealandia Horticulture Ltd
09.2018 - 09.2022
Graduate Diploma - Business Management
AUT
Bachelor of Science - Electrical, Electronics And Communications Engineering
PTU
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