Ira Baillie West
Neslon
Summary
Customer-savvy, accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
7
7
years of professional experience
Work History
Front of House Employee
Bobby Franks
04.2022 - 02.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Checkout Operator
Countdown
10.2022 - 12.2022
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Restocked and organized merchandise in front lanes.
Barista / Kitchen Hand / Manager on Duty
Deville Cafe
02.2016 - 09.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Garden Worker
Tony Storer
01.2021 - 07.2021
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
- Elevated overall landscape appearance using a variety of hand and power tools for trimming, shaping, and pruning trees, shrubs, and hedges.
Night Staff Member
Rhythm and Brown
10.2020 - 02.2021
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
Education
High School Diploma -
Nayland College
Nelson12-2015
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Attention to detail
- Time management
- New staff training
- Complaint handling
- Open-close procedures
- Adaptability and flexibility
- Cleaning and organization
Timeline
Checkout Operator
Countdown
10.2022 - 12.2022
Front of House Employee
Bobby Franks
04.2022 - 02.2023
Garden Worker
Tony Storer
01.2021 - 07.2021
Night Staff Member
Rhythm and Brown
10.2020 - 02.2021
Barista / Kitchen Hand / Manager on Duty
Deville Cafe
02.2016 - 09.2022
High School Diploma -
Nayland College
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