Irene Dobb
Cashier Host
Kaiapoi, Canterbury
Overview
18
18
years of professional experience
Work history
Cashier Host
Christchurch Casino Ltd
2020.06 - Current
- Create a high standard and professional first impression of the business for customer and deliver high levels of entertainment and presentation whilst adhering to all Company procedures
- Provide a customer service contact whilst supporting the Marketing and Loyalty departments with best service delivery practices
- Demonstrate professionalism and entertainment qualities in the hosting of games, events, and promotions
- Proactive in resolving queries or challenges in a professional , effective and efficient manner
- Encourage new memberships and enter data accurately according into the computerized data system
- Ensure that any feedback given by customers is dealt with, and passed onto the Management Team where necessary
- Complete all monetary transactions accurately and maintain a balanced float while controlling and accounting for transactions .Expected results :
- Duties are carried out in a timely and accurate manner, and in accordance with the Casino's policies and procedures
- Any imbalance to be investigated and resolved in a timely manner.
Cage Team Leader
Christchurch Casino Ltd
2019.12 - 2020.03
- Complete all monetary transactions accurately and maintain a balanced bank while controlling and accounting for transactions of the Cashier Hosts, Chip Bank, and processing interdepartmental transactions as required
- To provide effective leadership, guidance and support to Cashier Hosts
- Take a proactive approach when implementing the Company's Host Responsibility Programme
- Contribute to the productivity and harmony of the Cage & Customer Services team by displaying at all times a positive attitude and a work ethic consistent with that of an efficient professional team.
Cashier Host
Christchurch Casino Ltd
2018.08 - 2019.11
VIP Cashier
Cage Main Bank/Chip Bank, Christchurch Casino Ltd
2015.05 - 2018.07
- Complete all monetary transactions accurately and maintain a balanced bank while controlling and accounting for transactions of the Cage Cashiers, Chip Bank, Cheque/Deposit Bank, and processing interdepartmental transactions as required
- Be accountable to the security of all coin, cash, cash equivalents and keys within control
- Demonstrate company vision and values in all areas of work and customer service.
Cage CashierChristchurch Casino Ltd
2013.12 - 2015.04
- Complete all monetary transactions accurately and maintain a balanced float while controlling and accounting for transactions
- Having a thorough knowledge of, and comply with, company and department policies, procedures and applicable gaming legislation during assigned shift
- Maintain confidentiality of company and customer information
- Demonstrate company vision and values in all areas of work and customer service
- Contribute to the productivity and harmony of the Cage Team by displaying at all times a positive attitude and a work ethic consistent with that of an efficient professional team
- Ensure on going professional development.
Cage Count CashierChristchurch Casino Ltd
2013.01 - 2013.11
- To accurately count, document verify and records totals from revenue departments through the use of designed equipment
- Have a thorough knowledge of , and comply with, company and department policies, procedures, and applicable gaming legislation during assigned shift
- Maintain confidentiality of company and customer information.
Dealer/ Croupier Christchurch Casino Ltd
2006.05 - 2012.12
- Calculate odds and payouts to effectively distribute and collect bets at close of each hand
- Monitored behavior and movements of gamblers to assess table for signs of dishonest play
- Facilitated conflict management through engaging with uncivil and fraudulent casino visitors with utmost professionalism.
Education
Diploma - Accounting
CPIT
in Business Administration and Computing Level 3 -
Enter your degree - Business Finance
Open Polytechnic
2022.07 - 2022.10
Cage Cashier Level 3 Team Leadership Workshop Problem Gambling Responsible Service of Alcohol Anti Money Laundering First Aid Basic Life Support - undefined
Skills
- Knowledge and experience of operating computerized systems and database
- Able to effectively count and control currency and coins
- Demonstrated ability to work in pressure situations
- Excellent communication and presentation skills
- Confident in public speaking
- Fluent in English
- Excellent customer service skills
- Attention to details
- Strong interpersonal communication skills
- Strong work ethic
- Honest and reliable
Timeline
Enter your degree - Business Finance
Open Polytechnic
2022.07 - 2022.10
Cashier Host
Christchurch Casino Ltd
2020.06 - Current
Cage Team Leader
Christchurch Casino Ltd
2019.12 - 2020.03
Cashier Host
Christchurch Casino Ltd
2018.08 - 2019.11
VIP Cashier
Cage Main Bank/Chip Bank, Christchurch Casino Ltd
2015.05 - 2018.07
Cage CashierChristchurch Casino Ltd
2013.12 - 2015.04
Cage Count CashierChristchurch Casino Ltd
2013.01 - 2013.11
Dealer/ Croupier Christchurch Casino Ltd
2006.05 - 2012.12
Diploma - Accounting
CPIT