Irene Magadan
Nelson,NSN
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Salary Shift Manager
Burger King
05.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Scheduled staff to establish adequate coverage during peak business hours.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
- Identified potential bottlenecks in the operational processes which resulted in improved productivity levels over time.
- Assisted in budget preparation for the department which led to better financial management throughout the year.
- Managed staff hiring, training and supervision.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Supervised ongoing daily production phases.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Implemented policies and standard operating procedures for continuous improvement.
- Kept accurate and detailed records of personnel progress and productivity.
- Collaborated with other leaders and executives to direct workflow and support operations.
Accounts Payable Clerk
VAJL CONSTRUCTION
04.2014 - 05.2015
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records.
- Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
- Trained new team members on accounts payable processes, fostering a productive work environment.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Evaluated financial records to detect errors and discrepancies.
- Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
- Assisted manager in conducting internal audits to analyze findings.
- Registered transactions and data on accounting database to track history and safeguard information.
- Studied past records to detect duplicate statements and fraud, avoiding penalties for non-compliance.
- Reconciled bank accounts to verify accuracy of cash records.
- Stored office and client records on secured server to prevent data losses, conducting regular backups.
- Enhanced department efficiency with the implementation of digital document management tools for faster invoice retrieval.
- Increased accuracy in expense reporting by thoroughly reviewing submitted claims and verifying supporting documentation.
- Supported cash flow management initiatives by scheduling strategic payment batches according to priority levels.
- Assisted manager in formulating year-end financial reports to determine financial performance of companies.
- Contributed to producing and interpreting improved finance related methods to establish consistency with accounts payable prerequisites.
- Assisted in software migration projects, contributing to seamless transitions for Accounts Payable operations.
- Streamlined interdepartmental communication through clear presentation of accounting data relating to supplier payments.
Technical Assistant
AVECS CORPORATION
02.2012 - 03.2014
- Gathered, organized and distributed technical documentation.
- Prepared technical presentations and other materials for advisory meetings.
- Provided technical guidance and support to team members.
- Implemented corrective action procedures within prescribed guidelines for issues, escalating high priorities to other technical resources.
- Streamlined technical processes for improved productivity through meticulous documentation and organization of procedures.
- Performed minor maintenance and repair on malfunctioning computer equipment.
- Fielded user queries and service requests to promptly address issues.
- Participated in ongoing professional development activities such as workshops, conferences, or webinars to stay current on industry best practices.
- Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
- Analyzed system logs to identify potential issues and proactively address them before they escalate into larger problems, ensuring uninterrupted service.
- Assisted in the implementation of new technology systems, ensuring seamless integration with existing infrastructure.
- Recorded information surrounding system failure to assist future rebuilds.
- Logged inventory of functioning systems to maintain user accessibility.
- Lead training sessions for team members on various topics related to technology use within the workplace environment, fostering an atmosphere of continued learning amongst staff.
- Reviewed product-specific resources to determine optimal implementation.
- Updated supervisor on status of projects.
- Collaborated with cross-functional teams to develop innovative solutions for complex technical challenges, driving business growth.
- Enhanced system efficiency by troubleshooting hardware and software issues, resulting in reduced downtime.
- Facilitated effective communication between technical and non-technical staff members by translating complex concepts into easily understandable terms.
- Liaised with customers, communicating and resolving problems and concerns.
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
- Maintained up-to-date knowledge of relevant hardware, software, and network resources to provide expert guidance on system optimization strategies.
- Maintained knowledge support base regarding equipment warranties and repair needs.
- Managed inventory of IT equipment and supplies, ensuring availability of essential resources for timely project completion.
- Served as a liaison between department stakeholders and IT professionals to ensure alignment on project requirements and deliverables.
- Transferred computer files between programs.
- Developed detailed user manuals for various applications and tools, empowering employees to utilize technology effectively.
- Troubleshot malfunctioning hardware and software deployments to support nonstop operations.
- Evaluated the performance of systems and networks through comprehensive testing methodologies, identifying areas for improvement or optimization.
- Supported the development of company-wide technology policies and procedures by providing input on best practices and emerging trends, promoting a culture of innovation.
- Assisted in the planning and execution of IT projects, contributing technical expertise and resource management skills to ensure successful outcomes.
- Implemented rigorous backup protocols to safeguard critical data from loss or corruption due to unforeseen events or system failures.
- Conducted thorough research on industry trends and emerging technologies to inform strategic planning and decisionmaking.
- Prevented potential security breaches by conducting regular audits of system vulnerabilities and implementing necessary updates or patches.
- Optimized workflows by automating repetitive tasks using custom scripts or third-party applications, resulting in increased operational efficiency.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
Education
Bachelor Of Science In Commerce - Major in Finance
Liceo De Cagayan University
Philippines 04.2011
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Accurate money handling
- Staff Motivation
- Opening and closing procedures
- Punctual and Reliable
- Handling Customer Complaints
- Energetic and Enthusiastic
- Training and mentoring
- Relationship Building
- Team Development
- Delegating Work
- Mentoring and Coaching
- Quality Assurance
- Staff Training and Onboarding
- Interpersonal Skills
- Inventory Control
- Staff Development
- Delegation capabilities
- Payment Processing
- Documentation And Reporting
- Safety Compliance
- Schedule Management
- Flexible Schedule
- Inventory controls
- Sales Strategies
- Operations Management
- Performance reviewing
- Equipment Troubleshooting
- Compliance understanding
- Budgeting knowledge
- Schedule oversight
- Supply Ordering
- Tech-Savvy
- Process Improvements
- Customer Service
- Problem-Solving
- Active Listening
- Critical Thinking
- Computer Skills
- Staff Supervision
- Coaching and Mentoring
- Team Collaboration and Leadership
- Safety Procedures
- Work Planning and Prioritization
- Inventory Management
- Assigning Work
- Safety Management
- Shift Scheduling
- Performance monitoring
- Conflict Resolution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved effective management by completing with accuracy and efficiency.
- Documented and resolved critical which led to positive.
- Supervised team of 5 staff members.
- Collaborated with team of 5 in the development of Burger king.
- Resolved product issue through consumer testing.
- Achieved goal through effectively helping with teams.
Certification
- Certified salary shift Manager, Burger king-
Languages
English
Native or Bilingual
Arabic
Limited Working
Filipino
Native or Bilingual
Timeline
Salary Shift Manager
Burger King
05.2023 - Current
Accounts Payable Clerk
VAJL CONSTRUCTION
04.2014 - 05.2015
Technical Assistant
AVECS CORPORATION
02.2012 - 03.2014
Bachelor Of Science In Commerce - Major in Finance
Liceo De Cagayan University
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