Irene Tapaleao
Auckland
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to manage multiple tasks simultaneously. Committed to cultivating and maintaining professional relationships to drive business profitability and achieve exceptional results.
Overview
22
22
years of professional experience
Work History
Operations Manager NZ
Living Turf NZ
04.2023 - 09.2024
- Manage NZ Operations
- Provide operational support and customer service to 8 sales reps
- Ensuring all calls and orders are handled efficiently and accurately
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Customer Service / Sales Support
PGG Wrightson Turf Ltd
01.2021 - 03.2023
- Ensuring orders are processed in a timely manner
- Supporting sales reps with order/product enquiries
- General office/admin duties
- Picking and packing of orders when required
Administrator / Customer Service
NZ Safety Blackwoods
07.2019 - 08.2021
- First point of contact, Taking / Processing orders online and over the phone, Responding to customer emails/enquiries, Processing returns/refunds
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
Educator / Hospitality Staff
Punavai Preschool / Playgroup
04.2015 - 08.2017
- Developed and implemented engaging lesson plans to keep learner attention.
- Created and developed lesson plans to meet students' academic needs.
- Built relationships and communicated with parents to provide best learning environment for children.
Customer Service Representative
Origin Energy (Melbourne, Australia)
12.2011 - 01.2015
- First point of contact, Process bill payments, Create/Close Accounts, Deal with general enquiries, Customer Resolutions
Customer Service Representative
Pumpkin Patch Contact Centre
06.2010 - 06.2011
- Administration / First point of contact, Processing payments and refunds for customer orders, Answering all incoming emails and calls, Processing orders, Handling complaints
Customer Service Representative
Mercury Energy
04.2007 - 05.2010
- Answering incoming calls, Dealing with general enquiries i.e
- Due date of bills, Accounts enquiries
Cinema attendant – (Part-time while studying)
Village Sky City Cinemas
11.2006 - 03.2007
- First point of contact, Selling tickets/up selling, Cleaning duties, Cash register
Call centre Operator (maternity leave cover/3-month contract role)
Pay Office / Mantrack
07.2006 - 09.2006
- First point of contact, Answering calls from Australia and New Zealand customers, Dealing with payroll enquiries
Customer Service Representative
Ticketek NZ
09.2005 - 07.2006
- First point of contact, Answering all inbound calls and dealing with customer enquiries, Booking tickets for shows, Dealing with customer complaints, Processing tickets
Customer Service Representative
RBNZ Call centre (Evenings)
11.2003 - 02.2005
- Answering all inbound calls, Taking orders, Processing orders, Dealing with customer complaints
Crew Member
McDonalds Restaurant
10.2002 - 01.2003
- Customer Service, Packing orders and ensuring they are correct, Cash register, Cleaning duties, Handling customer complaints
Education
Skills
- Well organized with a strong team focus in a work environment that serves 100 customers per day over the phone
- Reliable punctual, honest, trustworthy
- Proven ability to handle customer concerns/complaints with discretion, patience, and empathy
- Computer literacy in Word, Excel, PowerPoint, Email, and Internet
- New Zealand Citizen
- St John Workplace First Aid Certificate
Othercoursestraining
- Kiwi Host Course: Personal Presentation Skills, Telephone Technique, Complaints
- First Aid Course: Basic Life Saving Skills, Resuscitation, C.P.R
- T.V/Studio Productions: Learning how to use cameras, How a studio works
Timeline
Operations Manager NZ
Living Turf NZ
04.2023 - 09.2024
Customer Service / Sales Support
PGG Wrightson Turf Ltd
01.2021 - 03.2023
Administrator / Customer Service
NZ Safety Blackwoods
07.2019 - 08.2021
Educator / Hospitality Staff
Punavai Preschool / Playgroup
04.2015 - 08.2017
Customer Service Representative
Origin Energy (Melbourne, Australia)
12.2011 - 01.2015
Customer Service Representative
Pumpkin Patch Contact Centre
06.2010 - 06.2011
Customer Service Representative
Mercury Energy
04.2007 - 05.2010
Cinema attendant – (Part-time while studying)
Village Sky City Cinemas
11.2006 - 03.2007
Call centre Operator (maternity leave cover/3-month contract role)
Pay Office / Mantrack
07.2006 - 09.2006
Customer Service Representative
Ticketek NZ
09.2005 - 07.2006
Customer Service Representative
RBNZ Call centre (Evenings)
11.2003 - 02.2005
Crew Member
McDonalds Restaurant
10.2002 - 01.2003
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