Irfaan Ali
Auckland
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Offering over 14 years of hands-on experience in retail operations. Excellent problem-solving ability that helps resolve customer issues satisfactorily. Internal succession and development allowed for progression to a senior management role
Overview
14
14
years of professional experience
Work History
Store Manager
Farmers Trading Company
04.2022 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Operations Manager (Assistant Store Manager)
Farmers Trading Company
01.2021 - 03.2022
- Direct reports are led and motivated to ensure operational and customer service elements of a store are achieved.
- Managed Office and Administration Manager, Loss Prevention Manager, Sales and Service Manager and Store Receiving Team Leader.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Led hiring, onboarding and training of new team members to fulfil business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maintained Health, Safety and Wellbeing
E-Commerce Customer Service (2IC)
Farmers Trading Company
01.2017 - 01.2021
- Demonstrated strong organisational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Resolved customer complaints while prioritising customer satisfaction and loyalty.
- Managed Customer Service for both Farmers and Stevens Online Store
Sales and Service Manager
Farmers Trading Company
09.2009 - 01.2017
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Managed high volumes of stock flow.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
Skills
- Customer Relationship Management
- Store Operations Management
- Cash Management and Payroll
- Maintaining Health, Safety and Compliance
- Employee Coaching and Motivation
- Recruitment Management
- SAP
- Snaphire
- Retail Inventory Management
Additional Information
- Customer Satisfaction
- Positive Attitude
- Attention to detail
- Time Management
- People Management
- Team Player
- Empathetic
- Microsoft Office - Excel, Word, Outlook
Accomplishments
- National Customer Service Champion Award 2013
- Regional Customer Service Champion Award 2013
Timeline
Store Manager
Farmers Trading Company
04.2022 - Current
Operations Manager (Assistant Store Manager)
Farmers Trading Company
01.2021 - 03.2022
E-Commerce Customer Service (2IC)
Farmers Trading Company
01.2017 - 01.2021
Sales and Service Manager
Farmers Trading Company
09.2009 - 01.2017
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