Irikura Summer Phoenix Enua
Weymouth,AUK
Summary
Reliable and upbeat Retailer successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Expert retail sales professional offering 5-6years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.
Overview
5
5
years of professional experience
Work History
Senior Retailer, Customer Service, Inventory
Typo Westfield Manukau
2022.12 - 2023.12
- Trained new hires on company policies, procedures, and best practices to optimize performance.
- Monitored inventory levels closely, placing timely orders to avoid stockouts or overstocking issues negatively impacting profits.
- Maximized store profitability with careful budget management, controlling expenses while maintaining service quality levels high.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Senior Retailer, Customer Service, Inventory
Cotton On Group
2019.12 - 2022.12
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Pick Packer
Cotton On Distribution Centre
2019.06 - 2022.12
- Expedited order processing by prioritizing tasks according to shipping deadlines.
- Sorted and stacked finished items.
- Recorded product, packaging and order information on specified forms.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Labeled containers, container tags or products.
- Sealed containers and packages with glue, tape or other materials.
- Placed items into bags, boxes or other containers.
- Operated shrink wrap, banding and other wrapping machines.
- Packaged fragile items with cushioning material.
- Proved successful working within tight deadlines and a fast-paced environment.
- Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
Education
High School Diploma -
Te Wharekura O Piripono
Otara, NZ11.2009
Skills
- Product Demonstrations
- Staff Support
- Financial Transactions
- Sales Records Management
- Loss Prevention
- Customer Engagement
- Attention to Detail
- Excellent Written and Verbal Communication
- Cash Register Operation
- Reliable and Responsible
- Safety and Cleanliness Standards
- Customer Needs Assessment
- Purchase Packaging
- Customer Service
- Meeting Sales Goals
- Merchandise Receiving and Handling
- Product Merchandising
- Honest and Dependable
- Organization
- Friendly and Helpful
- Product Runs
- Team Cooperation
- Register Opening and Closing
- Inventory and Stocking
- Engaging with Diverse Customers
- Inventory Management
- Team Leadership
- Store Organization
- Goal-Driven
- Product Knowledge
- Positive Customer Engagement
- Exceeding Customer Expectations
- Item Ticketing and Pricing
- Ability to Lift 40 pounds
- Retail Merchandising
- Cash Handling
- Brand Promotion
- POS Software
- Building Customer Loyalty
- Teamwork and Collaboration
- Cultural Awareness
- Organizational Skills
- Self-Directed
- Friendly, Positive Attitude
Additional Information
References:
- Naomi Evaroa
Manukau Cotton On Clearance Store Manager
Email: naomievaroa@live.com | Phone: 0223912664 - George Toofohe
Airport Oaks Cotton On Distribution Centre Manager
Email: george.toofohe@cottonon.com | Phone: 0278361080 - Shayna Evaroa
Typo Westfield Manukau Centre Store Manager
Email: dawn.aries15@gmail.com | Phone: 02108867622
Availability: Full-time, Ready to work night shifts.
Timeline
Senior Retailer, Customer Service, Inventory
Typo Westfield Manukau
2022.12 - 2023.12
Senior Retailer, Customer Service, Inventory
Cotton On Group
2019.12 - 2022.12
Pick Packer
Cotton On Distribution Centre
2019.06 - 2022.12
High School Diploma -
Te Wharekura O Piripono
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