Iris CAO
Christchurch,CAN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced team member with over 3 years of experience in construction retail industry and 5 years manager experience in hospitality . Excellent reputation for resolving problems and improving customer satisfaction. Dedicated retail professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Online Click and Collect Team Member
Bunnings Warehouse
Christchurch
10.2019 - Current
- Work with our COS system to ensure plan and timely feedback is all maintain through one central point
- Listening & actioning customer feedback to improve customer experience and support the relationship and retention of our customer base
- Customer Service Quoter promote and provide professional customer experience and advice to customers
- Accurate order entry, pricing, product information in line with our customer requirements
- Work with our Booking system to delivery products to customer on time
- Ensuring compliance with occupational health and safety regulations
Café Manager
The Café Stir Ltd
Christchurch
10.2018 - 05.2019
- Arrange the purchasing of goods according to budget
- Recruit, train and supervise staff
- Planning & preparing work schedules and assigning staff to specific duties
- Maintaining high standards of quality control, hygiene and health and safety in accordance with legal and company requirements
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved problems, improved operations and provided exceptional service.
Team Leader
The LS Travel Ltd
Christchurch
04.2018 - 09.2018
- Arrange the purchasing of goods according to budget
- Training and supervise staff
- Planning & preparing work schedules and assigning staff to specific duties
- Report Manager weekly
- Maintaining high standards of quality control, hygiene and health and safety in accordance with legal and company requirements
- To serve customers, conferring with them to assess their satisfaction with meals and service
- To maintaining records of stock levels and financial transaction
Café Manager
The C Cup Ltd
Christchurch
07.2015 - 08.2017
- Maintaining high standards of quality control, hygiene and health and safety in accordance with legal and company requirements
- Serve customers, conferring with them to assess their satisfaction with meals and service
- Maintaining records of stock levels and financial transactions
- Arrange the purchasing of goods according to budget
- Recruit, train and supervise staff
- Planning & preparing work schedules and assigning staff to specific duties
- Updating new information on the company website
Office Administrator
Open Trade Ltd
Christchurch
04.2014 - 06.2015
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- General office duties: reception, data entry, invoice, maintaining supplies of stationery
- Organizing and chairing meetings, presentation
- Reorganize induction programmed for new employees, delegating work and managing their workload and training
- Reporting to senior management and providing ongoing support
- Website design and construction, network and information build.
System Administrator, Office Manager
Zone Trade Ltd
Chongqing
07.2002 - 01.2011
- Established network specifications and analyzed workflow, access, information and security requirements.
- Data entry, MS Office skills
- Human resource management
- Well-connected with different customers and all works of life
- Be responsible for website setting up and updating
- Take charge of training relevant staff to conduct the operating of reporting on-line
- Ability of multitasking
Education
Diploma - Construction, Quantity Surveying
Ara Institute of Canterbury Ltd
02.2021 - 11.2022
National Diploma - Business And Hospitality Management
Avonmore Tertiary Institute
03.2012 - 04.2014
Bachelor of Computer Science And Technology -
Chongqing University
China 09.1998 - 01.2002
Skills
- Sales skills and customer service
Accomplishments
- Database Theory, Application of Computer Technology, Network Fundamentals, Planning and Deployment Key Skills Developed
- Critical thinking and problem resolution
- Business Networking
- Network Infrastructure
- Application Servers
Timeline
Diploma - Construction, Quantity Surveying
Ara Institute of Canterbury Ltd
02.2021 - 11.2022
Online Click and Collect Team Member
Bunnings Warehouse
10.2019 - Current
Café Manager
The Café Stir Ltd
10.2018 - 05.2019
Team Leader
The LS Travel Ltd
04.2018 - 09.2018
Café Manager
The C Cup Ltd
07.2015 - 08.2017
Office Administrator
Open Trade Ltd
04.2014 - 06.2015
National Diploma - Business And Hospitality Management
Avonmore Tertiary Institute
03.2012 - 04.2014
System Administrator, Office Manager
Zone Trade Ltd
07.2002 - 01.2011
Bachelor of Computer Science And Technology -
Chongqing University
09.1998 - 01.2002
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